Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards
Timeline
Generic

Trina Wood

Burnet,TX

Summary

Efficient and detail-oriented Print Manager with 13 years of experience in retail and customer service sectors. Proven track record in managing print operations, enhancing team performance, and fostering positive customer relationships. Skilled in inventory management, staff training, and conflict resolution, consistently achieving operational goals. Adept at utilizing Microsoft Office tools to streamline processes and improve service delivery. Seeking to leverage expertise in a dynamic office environment. Authorized to work in the US for any employer

Overview

13
13
years of professional experience
1
1
Certification

Work History

Print Manager

Office Depot
11.2022 - Current
  • Handled supply ordering and inventory management for office operations and equipment maintenance.
  • Provided input into team practices and areas in need of improvement.
  • Maintained a positive associate relations environment by supporting associate and manager needs in the store
  • Ensured staff were well trained, qualified, and motivated to meet goals for the day.
  • Daily cash balancing
  • Responsible for relationships between customers and sales associates
  • Answered phones, responded to customer emails promptly
  • Greeted customers daily, and made sure all company procedures and policies were met
  • Operated office equipment such as a fax machine, a copier, and laminator
  • Used Microsoft programs such as Teams, Word, Excel, and PowerPoint daily
  • Resolved customer complaints regarding sales and service
  • Taught the sales team how to connect with customers and build long-term, productive relationship
  • Streamlined print production processes to enhance efficiency and reduce turnaround times.
  • Managed inventory levels, ensuring availability of materials for uninterrupted operations.

Full-time Print Solutions Advisor/Key Holder

Office Depot
04.2022 - 11.2022
  • Closing and opening the store
  • Completing closing and opening processes promptly each day
  • Manage print procedures and operations
  • Ordering supplies
  • Customer service
  • Cashier
  • Developed tailored solutions to enhance customer satisfaction and streamline operations.
  • Analyzed client needs to recommend products that maximize efficiency and productivity.

Solutions Advisor - Print

Office Depot
08.2020 - 04.2022
  • Manage print procedures and operations
  • Ordering supplies
  • Customer service
  • Cashier
  • Collaborated with cross-functional teams to enhance customer experience and drive sales initiatives.
  • Developed tailored solutions for clients by assessing business needs and product offerings.

Senior Guest Advisor/Key Holder

GameStop
10.2019 - 08.2021
  • Counting Bank & register tills
  • Closing and opening store
  • Customer issue resolution
  • Customer service
  • Alphabetizing sections
  • Cleaning store
  • Fronting
  • Stocking
  • Cashier

Guest Advisor

GameStop
10.2018 - 10.2019
  • Customer service
  • Alphabetizing sections
  • Cleaning store
  • Fronting
  • Stocking
  • Cashier

Cosmetics Department Manager

Walmart
05.2018 - 09.2018
  • Following all inventory processes to make sure all freight is stocked and accounted for
  • Setting modular/planograms
  • Maintaining backroom bins and top stock
  • Making sure everything is fully stocked
  • Making sure all prices are current daily
  • Keeping the department neat and maintained
  • Being knowledgeable about my products to best suit my customers' needs

Online Grocery Personal Shopper and Dispenser

Walmart eCommerce
01.2018 - 04.2018
  • Shopping for customers' baskets all over the store promptly
  • Inspected all orders before the same day pick up appointment
  • Taking items to the car and loading them to the customer's liking
  • Helping Customers with online ordering

Pick Up Today Department Manager

Walmart eCommerce
08.2017 - 01.2018
  • Researching orders to make sure all we accounted for before arrival
  • Handled all cancellations and expired orders
  • Made sure all Pick-Up policies were followed accordingly
  • Handling Dot Com orders as they came in
  • Finding Items on Sales Floor for Customers Orders for Pick Up
  • Helping Customers With Shipping Issues ie. date of arrival, Shipping Issues, lost items, payment, & maintaining the Pick Up Today Area
  • General Cashier & Customer Service
  • Helping with Layaway as needed

Customer Availability Program (CAP 2)

Walmart
01.2017 - 08.2017
  • Unloading Trucks
  • Sorting Box Freight and Items by Isle and Department
  • Hanging Apparel on Racks to be Stocked
  • Stocking
  • Placing Items in the Backroom to be Binned
  • Using Handheld Gemini/960/Texlon
  • Selecting Items From the Stock Room to be Stocked on the Sales Floor
  • Setting Up Specialized Features for Items
  • Scanning Overstock Items into Proper Receptacles
  • Working Directly with Supervisors to Ensure a Completion of said Tasks are Completed

Personal Shopper

Walmart
11.2016 - 01.2017
  • Handling Dot Com Orders as They Came in
  • Finding Items on Sales Floor for Customers Orders for Pick Up
  • Helping Customers With Shipping Issues ie. date of arrival, Shipping Issues, lost items, payment, & maintaining the Pick Up Today Area
  • General Cashier & Customer Service

Photo Lab Technician

Walmart
09.2016 - 10.2016
  • Running and Cleaning Photo Lab Equipment
  • Sorting and Cutting Photos for Customers as They Came in
  • Making Photo Lab Crafts for Customers
  • Running Dot Com Orders for Customers
  • Customer Service
  • Cashier
  • Maintaining Copyrights According to Law Requirements

Inventory Control Specialist (ICS)/Unloader

Walmart
07.2013 - 11.2015
  • Unloading Freight Off Trucks
  • Sorting Box Freight to Appropriate Departments
  • Sorting Miscellaneous Items by Isle Location
  • Delivering Freight Using Pallet-Jacks to Departments
  • Using Handheld Gemini/960/Texlon
  • Selecting Items From the Stock Room to be Stocked on the Sales Floor
  • Setting Up Specialized Features for Items
  • Scanning Overstock Items into Proper Receptacles

Toys Sales Associate

Walmart
10.2012 - 06.2013
  • Stocking Freight
  • Customer Service
  • Handling Price Changes
  • Changing Modular/Planogram Placement for Items on the Sales Floor
  • Zoning/Fronting

Education

High school diploma - General

Marble Falls High School
Marble Falls, TX
05.2012

Skills

  • Office experience

  • Time management (10 years)

  • Typing

  • Productivity software

  • Social media management

  • Computer skills

  • Writing skills

  • Microsoft Outlook

  • Analysis skills

  • Computer literacy

  • Math

  • Pallet jack

  • Windows

  • Computer operation

  • Microsoft Word

  • POS systems

  • Human resources

  • Organizational skills

  • Warehouse management system

Certification

Non-CDL Class C

Languages

English - Fluent

Awards

Associate of the Month, April 2015

Timeline

Print Manager

Office Depot
11.2022 - Current

Full-time Print Solutions Advisor/Key Holder

Office Depot
04.2022 - 11.2022

Solutions Advisor - Print

Office Depot
08.2020 - 04.2022

Senior Guest Advisor/Key Holder

GameStop
10.2019 - 08.2021

Guest Advisor

GameStop
10.2018 - 10.2019

Cosmetics Department Manager

Walmart
05.2018 - 09.2018

Online Grocery Personal Shopper and Dispenser

Walmart eCommerce
01.2018 - 04.2018

Pick Up Today Department Manager

Walmart eCommerce
08.2017 - 01.2018

Customer Availability Program (CAP 2)

Walmart
01.2017 - 08.2017

Personal Shopper

Walmart
11.2016 - 01.2017

Photo Lab Technician

Walmart
09.2016 - 10.2016

Inventory Control Specialist (ICS)/Unloader

Walmart
07.2013 - 11.2015

Toys Sales Associate

Walmart
10.2012 - 06.2013

High school diploma - General

Marble Falls High School

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