TRINA Y. COX

Performance Driven Leader with organizational leadership skills that is committed to maintaining confidentiality, and can undertake complex assignments, meet tight deadlines, and deliver superior performance. Possesses practical business knowledge, able to optimize and develop talent, while engaging teams and meeting corporate initiatives, and can lead in a competitive environment. Well versed in creating a diversified and inclusive workplace environment for employees to feel safe, respected and valued, as well as selecting diversified suppliers to accommodate business initiatives. Applies strong planning, structural and analytical skills to ever changing legal and regulatory environments while maintaining up-to-date knowledge of industry standards and trends.

• Developed an effective team to manage programs and projects to meet business and department initiatives as well as manage department conflict resolution. It is a priority to promote an inclusive environment and to assist in all areas whenever needed. Having a strong worth ethic is a key in being a contributing factor to the success of a department and business. For example, I have conducted various engagement activities for the department staff meetings.
• Established good working relationships and partnerships with customers/clients internal and external. For example, when working projects, I am able to use the relationships I have built to narrow down processing time to improve customer satisfaction. I worked with Centene, Corporate Compliance Implementation Team to demonstrate an effective Compliance Program for in the state of Pennsylvania with the PA Department of Human Services Office of Long-Term Living. I have also used such relationships to investigate and resolve compliance issues.
• Worked with IT to develop an electronic platform featuring tools to streamline the producer and agency insurance contract and appointment process improvements. As part of the producer and agency insurance licensing and contracting management team, we developed an internal tool called the Appointment Wizard to minimize the number by more than 50% of documents needed for the producer and agency appointment process with various insurance carriers.
• Managed material changes required to adapt to certain external and internal factors that impact business operations. I was named to a sub-committee challenged to develop ways to manage through the new processes for annuity suitability. I help to finalize a suitability grading system for each annuity case; developing and implementing a change suitability process which includes the roles of annuity solution center case management and compliance teams; working with LIMRA as they roll out their new annuity suitability data base; developing and maintaining a new annuity suitability website that provides producers with information about the regulation, how to satisfy its CE requirements, and a listing of carrier bulletins.

Diversity, Equity and Inclusion Certificate, University of South Florida 

St. Louis Business Diversity Initiative’s The Fellows Experience 2022-2023

Securities & Insurance Licensing Association (SILA) Certificate

Junior Achievement Parent Volunteer

Tri-Chair Fundraising Committee, Delta Sigma Theta Sorority, Inc.