Trinesha Wrancher

Adaptable professional with strong analytical, communication, and teamwork skills. Committed to contributing to team success and expanding professional abilities. Positive attitude and dedication to continuous learning. Seeking full-time role with professional challenges that utilize interpersonal skills, time management, and problem-solving expertise. Experienced Customer Service Representative with excellent oral and written communication, active listening, and analytical problem-solving abilities. Focus on enhancing customer experiences through service-oriented behaviors, understanding customer needs, and providing tailored solutions to foster loyalty. Collaborative leader who fosters an engaging work culture by working with colleagues to build and maintain relationships with diverse stakeholders in fast-paced environments.

First Aid/CPR/AED Red Cross Certificate -2025

20-hour unarmed security Certificate

• Certified [Professional Collection SpeciaLIST] - The American of Credit and Collection Professionals- 2024
• FDCPA Essentials for the ARM Industry -06/7/2022

• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.