Trinh T. Vo

Results-driven professional with experience in management and public relations. Skilled in problem-solving and adaptability, with a history of boosting customer retention and loyalty. Prepared to leverage leadership skills to enhance operational efficiency, and drive results.

• Club Sports of the Year - Archery Club at UCI, Awarded by UCI Club Sports Department for 2 consecutive years for excellent athletic performance, retention, fundraising, and representation of UCI Club Sports
• Most Unique Fundraiser Award - Archery Club at UCI, Awarded by UCI Club Sports for hosting a successful, large-scale tournament that earned $3,200 in profit
• Social Media Winter Anteater Cup - Archery Club at UCI, Awarded 1st place for UCI Club Sports social media presence and club/school spirit
• Female Youth Leader of the Year - GDPT Hue Quang, Recognized as Female Youth Leader of the Year in the oldest youth division for 3 consecutive years. Expressed consistent commitment, drive, and outstanding attendance rate.

GDPT Hue Quang - Non-Profit Organization, 08/01/11, 02/29/20, Learned and applied life and scout skills (i.e., time management) as a long-time youth student and Youth Leader, Planned youth group activities and fundraisers for children ages 10-13 (i.e., youth camps, hiking socials, etc.), Worked with youth group leaders locally and statewide to coordinate large-scale cultural events, Taught Vietnamese, Buddhism, scout, and general life skills to children ages 7-15

• Married to Health, Newport Beach, CA, Public Health Media & Outreach Coordinator, 06/01/22, 06/30/23, Researched, wrote, and reviewed health-related content & literature using SEO to improve awareness & outreach, Analyzed social media marketing statistics to create evidence-based marketing strategies/post schedules, Managed marketing campaigns with affiliate organizations and assigned tasks to various departments & interns, Scribed and organized meeting notes, spreadsheets, documents, and reports for projects & internship program, Designed educational social media marketing posts and templates about nutrition for company and affiliates, Introduced new marketing techniques and graphic templates that increased reach, engagement, and followers
• Archery Club at UCI, Irvine, CA, President, 05/01/21, 06/30/22, Delegated responsibilities amongst fellow executive board members and coaches, Hosted first archery tournament in years, banquets, meetings, dinners, engaging socials, and other events, Recruited competitive athletes and increased retention by 20%, Organized and completed administrative paperwork for practice and tournament schedules, space bookings/reservations, registrations, petitions, etc.
• Archery Club at UCI, Irvine, CA, Public Relations Manager, 05/01/20, 06/30/22, Adapted quickly to fully online club activities and events, Analyzed insights and increased page visits, social media engagement, outreach, and followers, Increased Facebook page visits by 125% and Instagram page visits increased by 138%, Increased Facebook page likes by 214% and increased Instagram likes by 2900%, Maintained club social media accounts (Instagram, Facebook, LinkedIn) with original designed interactive posts
• Archery Club at UCI, Irvine, CA, Interim Treasurer, 03/01/22, 06/30/22, Raised $9,750 through club fundraisers, grants, and collaborations with businesses/organizations, Audited club's finances for tournaments, equipment, and other purchases in an end-of-year allocation packet, Presented budget allocation and projection for current and earned $15,000 funds for following year
• KUCI 88.9 FM, Irvine, CA, Public Affairs Show Host, 10/01/22, 06/30/24, Studied recording equipment, radio broadcasting, soundboard, video & audio editing, show planning, etc., Planned two public affairs radio talk show series (i.e., interview scripting, SMM, interviewing), Collaborated with guest speakers on various educational show topics
• Loft Outlet, Orange, CA, Assistant Manager, 02/01/23, Present, Promoted from Sales Associate to Sales Lead, then Assistant Manager in 1.5 years, Analyzed business statistics to drive sales growth, customer engagement, and increase conversion rates, Boosted overall credit loyalty by an average of 30% within 3 months, Increased customer retention and loyalty by 16% within 3 months, Expanded customer base by 20% over 2 years (high Vietnamese population with bilingual needs), Increased individual sales conversion rate by 14% in 8 months, Responsible for an average 40% of total donations from customers for philanthropic causes, Developed data reports to drive evidence-based, standardized improvements to business operational processes, Analyzed asset protection data and observational patterns to implement theft reduction strategies
• Southeast Asian Student Association at UCI, Irvine, CA, Public Relations Chair, 02/01/21, 02/28/22, Tracked & analyzed social media reach, engagement and interactions, increasing page likes by 543%, Increased Facebook page reach by 294% and Instagram page reach by 605%, Increased Facebook page visits by 587% and Instagram profile visits by 976%, Recruited speakers, performed interviews, and organized club's first oral history project, Transcribed and edited hours-long interview videos, and created graphics, fliers, edited videos, and google forms