Trinidad Lopez
Passionate And Attentive Customer Service With A Proven Track Record Of Providing Quality Customer Service, Professionalism And Maintaining Welcoming Environment.
Biloxi,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Poker Room Host
Beau Rivage Resort & Casino
Biloxi , MS
07.2006 - 01.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout their experience.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Used cash registers to cash out customers.
Education
Skills
Maintenance
High-volume
Hospitality service expertise
Guest seating arrangements
Performance improvement
Interactive communication skills
Front-of-house display
Poker Terminology
Preparation
Accomplishments
- Achieved employee of the month in 2008 by completing professionalism and maintaining accuracy and efficiency poker room.
Timeline
Poker Room Host - Beau Rivage Resort & Casino
07.2006 - 01.2024
South Natchez High School - ,