Trinisha Lawson
Wolf Point,MT
Summary
Reliable professional with success at operating in high-volume, fast-paced environments. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated with over ten years of management performance. Expertise in delegation, communication, employee performance, and overseeing company needs. An opportunity to obtain a challenging position as an employee in the program, will allow utilization of leadership and skills, with chances for development and advancement. Thank you for your consideration
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dietary Director
Northeast Montana Health Services
04.2023 - Current
- Coordinated special events such as holiday celebrations or themed dinners that provided an enjoyable dining experience for both patients and staff members alike.
- Established effective communication channels between the dietary department and other clinical areas to facilitate seamless patient care coordination efforts.
- Continuously monitored industry trends, staying up-to-date with emerging innovations in menu design techniques that could potentially enhance the overall dining experience for our target customer base segmentations within our facility demographics.
- Assisted in the recruitment, hiring, orientation, supervision, evaluation of dietary staff members to maintain a high-performance team focused on delivering exceptional service excellence standards throughout all aspects of their job responsibilities.
- Collaborated with healthcare professionals to develop targeted nutritional interventions for patients with specific medical conditions.
- Implemented cost-control measures by monitoring expenses, analyzing financial reports, and making strategic adjustments as needed to stay within budget constraints.
- Enhanced the overall dining experience for patients by creating visually appealing, nutritious, and delicious meals.
- Maintained a clean, safe, and sanitary work environment in compliance with state health regulations and industry best practices.
- Improved patient satisfaction by developing and implementing customized dietary plans for individuals with specific health needs.
- Managed food inventory, ensuring optimal freshness and minimizing waste through careful planning and ordering practices.
- Participated in interdisciplinary team meetings to provide input on patient care plans from a nutrition services perspective, helping ensure the best possible outcomes for each person under our care umbrella.
District Manager/ Account Manager
Healthcare Services Group
08.2022 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Nutrition Area Supervisor
Shelby County Schools
07.2013 - 07.2022
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Contributed to the development of company-wide initiatives through participation in collaborative committees and working groups.
- Tracked hours and inventory usage, and prepared associated reports.
- Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
Supervisor Residential Monitor
Porter Leath
01.2017 - 10.2019
- Supervising clients and assisting a team of monitors to ensure the needs are met of the clients and facility.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Assistant Store Manager
ALDI
04.2013 - 02.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Customer Service Supervisor
LOWES
03.2012 - 05.2013
- Overseeing, leading and training representatives while investigating and solving product and service complaints.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
Stocker/Customer Service Representative
Wal-Mart
01.2011 - 11.2012
- Moving inventory in backroom, unloading trucks, or helping customers while stocking shelves.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Clerical Assistant
RISE Foundation
05.2009 - 10.2009
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Interacted with customers by phone, email, or in-person to provide information.
- Scheduled and coordinated travel arrangements for office staff members.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
Associates - Organizational Leadership -
University of Memphis
Memphis, TN01.2015
Certified Dietary Manager - Nutrition
University of Florida
Gainesville, FL03.2024
Certified ServSafe Instructor And Proctor -
National Restaurant Association
03.2024
ServSafe Food Manager - Nutrition
American National Standards Institute
Memphis, TN09.2021
High School Honors Diploma -
Germantown High
Germantown, TN01.2010
Skills
- Food Safety Compliance
- Sanitation protocols
- Procurement Strategies
- Healthcare regulations
- Nutrition counseling
- Interdisciplinary Collaboration
- Problem-Solving
- Nutritional planning
- Food production management
- Recipe Development
- Menu Planning
- Nutrition expertise
- Written and verbal communication
Accomplishments
- Supervised team of 120 staff members.
- Collaborated with Interdisciplinary team in the development of new nutrition system implementation.
- Documented and resolved nutritional weight loss issues which led to better nutritional intake and weight gain for patients and residents.
- Achieved the number one Regional ranking within three years of being a District Manager.
Certification
- ServSafe Certified
- Nutrition Services Supervisor - Certificate
- CPR Certified
- First Aid Certified
Timeline
Dietary Director
Northeast Montana Health Services
04.2023 - Current
District Manager/ Account Manager
Healthcare Services Group
08.2022 - Current
Supervisor Residential Monitor
Porter Leath
01.2017 - 10.2019
Nutrition Area Supervisor
Shelby County Schools
07.2013 - 07.2022
Assistant Store Manager
ALDI
04.2013 - 02.2017
Customer Service Supervisor
LOWES
03.2012 - 05.2013
Stocker/Customer Service Representative
Wal-Mart
01.2011 - 11.2012
Clerical Assistant
RISE Foundation
05.2009 - 10.2009
Associates - Organizational Leadership -
University of Memphis
Certified Dietary Manager - Nutrition
University of Florida
Certified ServSafe Instructor And Proctor -
National Restaurant Association
ServSafe Food Manager - Nutrition
American National Standards Institute
High School Honors Diploma -
Germantown High
- ServSafe Certified
- Nutrition Services Supervisor - Certificate
- CPR Certified
- First Aid Certified
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