Trinisha Lawson
Memphis,TN
Summary
Seasoned Dietary Director with over ten years of management experience in high-volume, fast-paced environments. Skilled in leading teams to meet objectives on stringent timelines. Known for high productivity and efficiency. Specialize in nutritional planning, food service management, and regulatory compliance. Excel at team leadership, strategic planning, and communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dietary Director
Northeast Montana Health Services
Wolf Point, MT
04.2023 - Current
- Successfully organized holiday celebrations and themed dinners, creating a pleasant dining experience for both patients and staff members.
- Managed food inventory, ensuring optimal freshness and minimizing waste through careful planning and ordering practices.
- Established effective communication channels between the dietary department and other clinical areas to facilitate seamless patient care coordination efforts.
- Monitored industry trends regularly to stay updated with menu design innovations that could enhance the dining experience for target customers
- Assisted in maintaining a top-performing service team by overseeing recruitment, orientation, supervision, and appraisal of dietary staff.
- Implemented cost-control measures by monitoring expenses, analyzing financial reports, and making strategic adjustments as needed to stay within budget constraints.
- Maintained a clean, safe, and sanitary work environment in compliance with state health regulations and industry best practices.
- Improved patient satisfaction by developing and implementing customized dietary plans for individuals with specific health needs.
- Prepared menus, recipes, and diet plans in accordance with dietary guidelines.
- Collaborated with healthcare professionals to provide a unique perspective on nutrition services, thus aiding in better treatment outcomes.
Nutrition Area Supervisor
Shelby County Schools
Memphis, TN
07.2013 - 07.2022
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Tracked hours and inventory usage, and prepared associated reports.
- Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
Supervisor Residential Monitor
Porter Leath
Memphis, TN
01.2017 - 10.2019
- Supervising clients and assisting a team of monitors to ensure the needs are met of the clients and facility.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Assistant Store Manager
ALDI
Memphis, TN
04.2013 - 02.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped them to comply with company policies and procedures.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
Customer Service Supervisor
LOWES
Memphis, TN
03.2012 - 05.2013
- Overseeing, leading, and training representatives while investigating and solving product and service complaints.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
Stocker/Customer Service Representative
Wal-Mart
Memphis, TN
01.2011 - 11.2012
- Provided customer support while efficiently stocking and organizing merchandise
- Maintained efficient inventory management by unloading, sorting, and stocking merchandise in accordance with store layout.
- Answered customer questions and provided detailed product information.
- Executed inventory control tasks by accurately counting and replenishing merchandise.
Clerical Assistant
RISE Foundation
Memphis, TN
05.2009 - 10.2009
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Scheduled and coordinated travel arrangements for office staff members.
- Analyzed files and records to provide accurate responses to queries.
- Ensured efficient flow of incoming communications (phone calls, emails, letters) by promptly directing them to the appropriate staff.
Education
Certified Dietary Manager - Nutrition
University of Florida
Gainesville, FL03.2024
Certified ServSafe Instructor And Proctor -
National Restaurant Association
03.2024
ServSafe Food Manager - Nutrition
American National Standards Institute
Memphis, TN09.2021
Associates - Organizational Leadership -
University of Memphis
Memphis, TN01.2015
High School Honors Diploma -
Germantown High
Germantown, TN01.2010
Skills
- Food Safety Compliance
- Sanitation protocols
- Procurement Strategies
- Healthcare regulations
- Nutrition counseling and planning
- Interdisciplinary Collaboration
- Problem-Solving
- Inventory management
- Recipe Development
- Menu Planning and recipe development
- Nutrition expertise and special diets
- Written and verbal communication
Accomplishments
- Supervised team of 120 staff members.
- Collaborated with Interdisciplinary team in the development of new nutrition system implementation.
- Documented and resolved nutritional weight loss issues which led to better nutritional intake and weight gain for patients and residents.
- Achieved the number one Regional ranking within three years of being a District Manager.
Certification
- Certified Dietary Manager
- ServSafe Certified
- ServSafe Instructor and Proctor
- Nutrition Services Supervisor - Certificate
- Associates in Organizational Leadership
- CPR Certified
- First Aid Certified
Timeline
Dietary Director
Northeast Montana Health Services
04.2023 - Current
Supervisor Residential Monitor
Porter Leath
01.2017 - 10.2019
Nutrition Area Supervisor
Shelby County Schools
07.2013 - 07.2022
Assistant Store Manager
ALDI
04.2013 - 02.2017
Customer Service Supervisor
LOWES
03.2012 - 05.2013
Stocker/Customer Service Representative
Wal-Mart
01.2011 - 11.2012
Clerical Assistant
RISE Foundation
05.2009 - 10.2009
- Certified Dietary Manager
- ServSafe Certified
- ServSafe Instructor and Proctor
- Nutrition Services Supervisor - Certificate
- Associates in Organizational Leadership
- CPR Certified
- First Aid Certified
Certified Dietary Manager - Nutrition
University of Florida
Certified ServSafe Instructor And Proctor -
National Restaurant Association
ServSafe Food Manager - Nutrition
American National Standards Institute
Associates - Organizational Leadership -
University of Memphis
High School Honors Diploma -
Germantown High
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