Summary
Overview
Work History
Education
Skills
Timeline
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Trinitie Lussier

East Providence,RI

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and POS system operation, boosting sales and efficiency. Skilled in money handling and fostering a positive work environment, consistently achieving and surpassing goals with innovative solutions and strong communication.

Overview

4
4
years of professional experience

Work History

Shift Leader

Dunkin Donuts
08.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Customer Service Desk Clerk

Shaws And Star Market
06.2022 - 01.2024
  • Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
  • Developed strong product knowledge, enabling quicker issue resolution and higher customer confidence.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved complex inquiries for clients within strict deadlines, resulting in enhanced client satisfaction levels.
  • Maximized productivity using effective time management techniques while maintaining high-quality service standards.

Concession Clerk

Showcase Cinemas
01.2022 - 06.2022
  • Provided critical support to fellow employees during busy periods or when additional assistance was required for specific tasks or situations.
  • Assisted in inventory management, regularly restocking items and conducting periodic inventory audits for accuracy.
  • Increased sales revenue by promoting special deals and upselling products to customers.
  • Facilitated smooth transitions between shifts by communicating pertinent information during handoffs to incoming team members.
  • Contributed to a positive workplace atmosphere by collaborating with team members and maintaining open communication with supervisors.
  • Managed cash drawer responsibly, ensuring accurate reconciliation at the end of each shift.

Customer Service Desk Clerk

Shaws And Star Market
03.2020 - 08.2021
  • Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
  • Developed strong product knowledge, enabling quicker issue resolution and higher customer confidence.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved complex inquiries for clients within strict deadlines, resulting in enhanced client satisfaction levels.
  • Maximized productivity using effective time management techniques while maintaining high-quality service standards.

Education

No Degree - Marine Biology

Roger Williams University
Bristol, RI
06.2023

High School Diploma -

East Providence High School
East Providence, RI
06.2021

Skills

  • Positive Attitude
  • Problem-Solving
  • Strong verbal and written communication
  • Creative Problem-Solving
  • POS System Operation
  • Quantitative skills
  • Active Learning
  • Typing Speed
  • Microsoft Office
  • Money handling abilities

Timeline

Shift Leader

Dunkin Donuts
08.2023 - Current

Customer Service Desk Clerk

Shaws And Star Market
06.2022 - 01.2024

Concession Clerk

Showcase Cinemas
01.2022 - 06.2022

Customer Service Desk Clerk

Shaws And Star Market
03.2020 - 08.2021

No Degree - Marine Biology

Roger Williams University

High School Diploma -

East Providence High School

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Trinitie Lussier