Triniti Lacy
Cotality
DALLAS,TX
7
years of professional experience
Organized and dependable candidate who has experience in different industries. Eager to contribute to team success through hard work, attention to detail, and managing multiple priorities with a positive attitude. Motivated to learn, grow, and excel in all positions
Work History
Technical Customer Care
3 Years- Documented customer interactions and resolutions in Salesforce, ensuring accurate case tracking and comprehensive historical records
- Provided technical support via phone and email, resolving issues to improve customer satisfaction and loyalty
- Utilized SQL to research, verify, and retrieve data, supporting effective troubleshooting and timely issue resolution
- Escalate complex issues through Jira, collaborating with cross-functional teams to drive timely resolution
Alarm Dispatcher
1 Year- Evaluated and addressed high-pressure situations, prioritizing critical incidents to maintain operational integrity.
- Oversaw security alert monitoring and coordinated timely dispatch of response teams.
- Ensured comprehensive documentation of incidents to support operational integrity.
- Analyzed alerts using standardized procedures to identify threat levels and decrease instances of false dispatches.
Inventory Associate
4 Months- Monitored and verified inventory levels to uphold accuracy standards between 98-100% for each store.
- Utilized hand-held device (10-key) to streamline inventory processes through multi or auto functions.
- Oversaw inventory storage operations to ensure systematic organization.
Casher/Customer Service
3 Months- Executed cash transactions with precision to maintain financial integrity.
- Resolved customer inquiries efficiently to support overall customer satisfaction and retention efforts.
- Optimized store layout to elevate customer experience and facilitate navigation.
Hostess
8 Months- Oversaw digital waitlist management and enhanced guest communication strategies.
- Oversaw coordination of front-of-house activities to streamline seating flow.
- Facilitated positive and safe dining experiences for guests.
Intern
3 Months- Maintained personnel files and organized business records for easy access and compliance
- Tracked petty cash, deposits, and cash on hand to ensure accurate financial reporting
- Executed upload of checks into QuickBooks to ensure accurate financial record-keeping.
Intern
1 Month- Attended team meetings and collaborated on projects.
- Facilitated development of innovative solutions for enhancing online orientation processes.
- Conducted thorough research and reviewed materials to bolster operational efficiency.
Intern
2 Months- Facilitated staff meetings and recorded comprehensive notes for clients and team members.
- Supported operational efficiency by assisting with system testing and delivering training on revised protocols.
- Participated in process improvement initiatives to enhance operational efficiency
Education
High School Diploma
No Degree - Accounting
Skills
Technical support
Troubleshooting
Problem-solving
Customer service
Data analysis
Technical assistance
Time management
Communication
Timeline
Technical Customer Care
Cotality
08.2023 - CurrentRead More
Alarm Dispatcher
UCC - Lydia Security
09.2022 - 09.2023Read More
Inventory Associate
WIS International
03.2022 - 07.2022Read More
Casher/Customer Service
Murphy USA
08.2021 - 11.2021Read More
Hostess
Razzoo's Cajun Cafe
11.2020 - 07.2021Read More
Intern
Omotayo CPA LLC
09.2020 - 12.2020Read More
Intern
Dallas Area Rapid Transit, Dart
07.2020 - 08.2020Read More
Intern
MUFG Capital Analytics
06.2019 - 08.2019Read More
Berkner High School
High School Diploma
Read More
Wiley College
No Degree from Accounting
Read More