Trinity Adams
Summary
Accomplished leader with a proven track record at Dunkin Donuts and Taco Bell, enhancing customer satisfaction and streamlining operations. Expert in POS system operation and adept at conflict resolution, I excel in motivating teams to exceed performance goals. My strategic approach to problem-solving and team leadership has significantly boosted efficiency and profitability.
Overview
6
6
years of professional experience
Work History
Shift Leader
Taco Bell
Gastonia, NC
05.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Online Personal Shopper
Walmart
Gastonia, NC
07.2022 - 08.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
Assistant Manager
Dunkin' Donuts
Gastonia, NC
07.2018 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
Ashbrook High School
Gastonia, NC06.2020
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Team motivation
- Team Supervision
- Conflict Resolution
- POS System Operation
- Inventory Counts
- Sales and Upselling
Timeline
Shift Leader
Taco Bell
05.2023 - Current
Online Personal Shopper
Walmart
07.2022 - 08.2023
Assistant Manager
Dunkin' Donuts
07.2018 - 06.2022
High School Diploma -
Ashbrook High School