Trinity Adams
Raleigh,NC
Summary
Motivated and flexible entry-level professional with strong communication skills, and a dedication to delivering exceptional customer satisfaction. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
Work History
CSR / Parts & Warranty / Dispatching
Yellow Dot HVAC
06.2024 - Current
- Managed warranty claims and returns, ensuring compliance with manufacturer policies and deadlines
- Identified and ordered replacement parts while coordinating with vendors to expedite shipments
- Handled high volumes of inbound and outbound calls, meeting daily communication goals
- Maintained accurate tracking and documentation of warranties and claims
- Responded to customer inquiries via phone and email regarding billing, scheduling, and maintenance issues
- Oversaw dispatch board operations and scheduled technicians for optimal service coverage
BOH Line Cook
Longhorn Steakhouse
Garner, North Carolina
04.2022 - 06.2024
- Prepared over 30 cooked items at one time dailu
- Set up, stocked, and maintained cooking stations during service.
- Ensured food safety by following proper handling, storage, and sanitation procedures.
- Operated grills, fryers, ovens, and other kitchen equipment safely and efficiently.
- Worked with kitchen team to deliver accurate, visually appealing meals in a timely manner.
- Assisted with prep work, slicing, portioning, and ingredient rotation.
- Cleaned and sanitized workstations, equipment, and utensils, as required.
BOH Line Cook
Olive Garden
Raleigh, North Carolina
01.2020 - 01.2023
- Prepared menu items following Olive Garden recipes, safety standards, and portion controls.
- Operated grill, fry, and pasta stations, soups, salads, assembler efficiently during peak hours.
- Executed prep tasks including chopping, portioning, mixing
- Maintained a clean, sanitized work area according to food safety regulations.
- Collaborated with team members to ensure consistent food quality and timely ticket completion.
Education
High School Diploma -
Southeast Raleigh High School
Raleigh, NC05-2020
Skills
- Call center experience
- Customer focus / Complaint handling
- Compassion/ Empathy
- Time management/ Patience / Safety Awareness
- Customer service/ Team work
- Communication/ knowledgeable
- Multi-task management
Timeline
CSR / Parts & Warranty / Dispatching
Yellow Dot HVAC
06.2024 - Current
BOH Line Cook
Longhorn Steakhouse
04.2022 - 06.2024
BOH Line Cook
Olive Garden
01.2020 - 01.2023
High School Diploma -
Southeast Raleigh High School