Trinity Belford
Hammond,Indiana
Summary
Motivated and hardworking individual with extensive experience in food preparation and customer service. Deep understanding of culinary techniques and food safety regulations. Thrives in fast-paced environments, consistently completing tasks quickly and accurately while efficiently managing time. Skillful at prioritizing tasks, maintaining order, and achieving exceptional results. Solid work ethic and meticulous attention to detail ensure minimal errors in daily operations. Exceptional customer service and communication skills guarantee a pleasant and rewarding shopping experience for all customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Drive Thru Team Member
Steak N Shake
12.2024 - Current
- Resolved customer complaints promptly, demonstrating empathy and understanding in addressing their concerns.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Documented customer orders and conveyed special requests to kitchen staff.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Promoted upselling opportunities to increase overall revenue while catering to customer needs.
- Maintained clear communication with kitchen staff to guarantee accurate order fulfillment within established timeframes.
- Coordinated with other team members during shift transitions to maintain a seamless flow of service for customers at the drive-thru window.
- Enhanced customer satisfaction by providing efficient and friendly service at the drive-thru window.
- Managed high-pressure situations during peak hours, maintaining composure and professionalism in handling challenging exchanges.
- Adhered to company policies and procedures regarding food safety, cleanliness, and sanitation standards in the drive-thru area.
Bakery Clerk/Cashier
Butterfingers
04.2024 - 12.2024
- Performed daily opening and closing duties, such as cleaning the bakery area, organizing shelves and stocking items
- Stocked/restocked products regularly, keeping display shelves filled with fresh items
- Checked product sell-by dates for freshness, rotating out old products
- Provided excellent customer service by greeting customers warmly and responding quickly to inquiries
- Handled orders from customers via phone or in-person with accuracy and efficiency
- Answered questions about food ingredients, cake designs, and special orders to help customers with preferences
- Resolved customer complaints professionally by listening attentively and providing solutions promptly
- Assisted other team members with tasks as needed for efficient store operation
- Trained new staff members on proper procedures related to customer service skills, store policies, and food handling and safety procedures
- Operated cash registers and point-of-sale systems efficiently to process customer payments accurately
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
Cashier
WEBB Ford Inc
11.2021 - 03.2024
- Processed payments, returns, and exchanges using POS system while keeping accurate records
- Operated, opened, and closed cash registers, balanced cash drawers, and made deposits
- Accurately processed customer payments using cash, credit cards, and checks
- Kept records of sales data accurately in order to create detailed reports
- Always smile and give a warm and welcoming atmosphere for customers while interacting with a friendly manner
- Handled customer complaints and inquiries in a courteous and efficient manner
- Answered the phone and helped answer any questions customers may have
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Helped restock shelves when necessary to maintain an organized display area
- Assisted with training and mentoring new team members
- Supervised others and provided on-the-job training
Barista Internship
Area Career Center
09.2022 - 05.2023
- Created menu, logo, prices, and advertising
- Greeted customers and provided product information
- Processed transactions using POS system
- Prepared coffee/tea drinks and pastries according to customer orders
- Helped give customers the best experience with customer service skills
- Cleaned, sanitized, and organized the cafe
- While working here, was acting manager for the cafe
- Handled any complaints customers had effectively and efficiently
- Maintained a clean and organized workspace for optimal productivity and safety
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
Education
Bachelor of Science - Hospitality and Tourism Management, Cooking and Related Culinary Arts, General
Purdue University Northwest
Hammond, IN01.2027
Certification in Culinary Arts -
Ivy Tech Community College
East Chicago, IN01.2023
Academic Honors Diploma -
Morton Senior High School
Hammond, IN01.2022
Skills
- Time management
- Basic knowledge of cooking methods
- Familiar with multiple prep stations
- Able to multitask efficiently
- Works well in a team
- Prioritizes tasks that need to be done
- Customer service skills
- Telephone skills
- Culinary Education
- Team Leadership
- Teamwork
- Team Management
- Food handling safety
- Bakery equipment knowledge
- POS system experience
- Customer engagement
- Customer assistance
- Opening and closing duties
- Food preparation
Certification
- Culinarian Certificate - Ivy Tech Community College
- ServeSafe Food Handler Certified
- ServeSafe Food Management Trained
Timeline
Drive Thru Team Member
Steak N Shake
12.2024 - Current
Bakery Clerk/Cashier
Butterfingers
04.2024 - 12.2024
Barista Internship
Area Career Center
09.2022 - 05.2023
Cashier
WEBB Ford Inc
11.2021 - 03.2024
Certification in Culinary Arts -
Ivy Tech Community College
Bachelor of Science - Hospitality and Tourism Management, Cooking and Related Culinary Arts, General
Purdue University Northwest
Academic Honors Diploma -
Morton Senior High School