Micaela Hays
Green Cove Springs,FL
Overview
8
8
years of professional experience
Summary
I have eight years of work experience with customer service being my specialty. My strengths include being team oriented, self motivated, organization, reliability, flexibility, independence, and paying attention to detail. My professional career goal is to succeed in business, preferably entrepreneurship.
Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Work History
Drive Up and Go Team Member
Albertsons
Arlington, TX
05.2024 - 04.2026
- Organized supplies for efficient access
- Cleaned surfaces to ensure customer safety
- Shopped for supplies to replenish stock for customer orders
- Restocked shelves with merchandise for customers
- Provided customer service to enhance satisfaction
- Operated pallet jacks for efficient loading
- Supported other stores during peak hours
- Collaborated with other departments on projects
- Designed and set up product displays to attract customer interest and promote sales
- Utilized critical thinking for effective decision-making
- Used deductive reasoning for effective analysis
- Coordinated Deductive reasoning orders for pickup+
- Collaborated with team members to maintain optimal stock levels and organize merchandise displays efficiently.
- Assisted in daily store operations, ensuring compliance with safety protocols and customer service standards.
Crew member
Soulman's BBQ
12.2022 - 11.2023
- Organized materials for efficient access
- Maintained cleanliness of environments for safety
- Provided assistance to customers in person
- Obtained relevant certifications for professional development
- Executed daily tasks to maintain workflow
Cashier
7-11
02.2022 - 08.2022
- Stocked shelves with products to ensure availability for customers
- Prepared ingredients for meals in a fast-paced kitchen environment
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided tailored recommendations.
Floral Clerk
Albertsons
07.2021 - 11.2021
- Operated pallet jacks to transport trucks within warehouse
- Utilized RF scanner to track inventory shrinkage on a daily basis
- Printed signage for promoting floral sales and enhancing displays
- Organized and streamlined floral department for better product accessibility
- Designed and arranged custom bouquets based on customer preferences
Shift Supervisor
Taco del Mar
02.2019 - 04.2020
- Processed currency exchanges to ensure accurate payments
- Directed team members to enhance workflow efficiency
- Performed weekly inventory assessments for accurate stock management
- Coordinated catering orders for events to ensure timely delivery
- Restocked hot and cold food items in the kitchen
Team Member
Taco del Mar
07.2018 - 02.2019
- Processed customer transactions
- Managed order creation for customers
- Performed general labor tasks
Bagger
Hickam Air Force Base Commissary
11.2017 - 07.2018
- Bagged groceries and helped customers transport items to vehicles, enhancing shopping experience.
- Assisted customers in selecting products and efficiently packing items for transport.
- Maintained cleanliness and organization of bagging area to ensure operational efficiency.
- Collaborated with team members to streamline bagging processes, enhancing workflow productivity.
Education
GED -
Orange Park High School
Orange Park09-2026
Skills
- Transaction processing
- Customer service
- Order preparation
- POS systems
- Product knowledge
- Inventory management
- Sanitation practices
- Service quality
- Physical stamina
- Workspace optimization
- Team collaboration
- Collaboration
- Clear communication
- Verbal communication
- Training and mentoring
- Complaint resolution
- Multitasking
- Time management
- Attention to detail
- Continuous development
- Problem-solving
- Analytical thinking
- Time management
- Analytical thinking
Accomplishments
- Documented and resolved customer issues which led to easy results for them to either pick up their order, or have it picked up another day or time.
- Achieved customer sales and satisfaction by completing orders with accuracy and efficiency.
Timeline
Drive Up and Go Team Member
Albertsons
05.2024 - 04.2026
Crew member
Soulman's BBQ
12.2022 - 11.2023
Cashier
7-11
02.2022 - 08.2022
Floral Clerk
Albertsons
07.2021 - 11.2021
Shift Supervisor
Taco del Mar
02.2019 - 04.2020
Team Member
Taco del Mar
07.2018 - 02.2019
Bagger
Hickam Air Force Base Commissary
11.2017 - 07.2018
GED -
Orange Park High School