Summary
Overview
Work History
Education
Skills
Timeline
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Trinity Conover

Customer Service
Atlanta,Georgia

Summary

Reliable and punctual customer service agent proven willingness to take on any task to help the company succeed. I also offer strong communication skills with diligent attention to important details. Also motivated and educated at meeting customer needs with expert support and 100% customer satisfaction. I've mastered staying on top of demands in fast-paced environments.

Overview

3
3
years of post-secondary education
3
3
years of professional experience

Work History

Lead Front Desk Clerk

Khene + Nagel
McDonough, Georgia
05.2020 - 04.2021
  • Performed effectively with a diverse team to completed daily objectives and meet a annually goals.
  • Discover and maintain data security, interacting with 50+ guests daily to record classified information.
  • Achieved daily production quotas by through effective workflow prioritization.
  • Computed smooth check-outs, discussing charges, collecting payments, and issuing statements.
  • Kept impeccable administrative and financial records, verifying transactions and updates.
  • Maintained accurate files and documented daily work completed in Microsoft Word.

Material Handler

Phillips Van Heusen
McDonough, GA
02.2019 - 04.2020
  • Upheld strict quality assurance standards, inspecting materials and shipments for defects or compliance issues.
  • Tracked deliveries and storage locations with timely documentation.
  • Unloaded multiple trucks per day, staging items for storage or immediate use.
  • Kept records current, continuously entering materials movements into computer system.
  • Handled shipping, including preparing, tagging and securing containers.
  • Lifted and guided heavy loads with equipment such as hoists and cranes.

Site Customer Service Representative

Gas Express LLC
McDonough, Georgia
08.2018 - 01.2019
  • Mastered issues on calls by using adapted communication, and good research abilities, with a 100% satisfactory.
  • Oversaw customers' advanced needs with 50+ calls and scheduled service appointments.
  • Doubled customer loyalty by being educated in de-escalating conflicts and building personalized solutions.
  • Evaluated client needs by observing consumers, and analyzing 100% of customer feedback.
  • Accelerated in typing 75+ wph .

Education

High School Diploma -

Hampton High School
Hampton, GA
09.2016 - 05.2019

Associate of Applied Science - Health Administration

Ultimate Medical Academy - Clearwater
Clearwater, FL
01.2021 - Current

Skills

Patient charting

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Timeline

Associate of Applied Science - Health Administration

Ultimate Medical Academy - Clearwater
01.2021 - Current

Lead Front Desk Clerk

Khene + Nagel
05.2020 - 04.2021

Material Handler

Phillips Van Heusen
02.2019 - 04.2020

Site Customer Service Representative

Gas Express LLC
08.2018 - 01.2019

High School Diploma -

Hampton High School
09.2016 - 05.2019

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Trinity ConoverCustomer Service