Trinity Contreras
Phoenix,AZ
Summary
Dynamic and dedicated professional with experience at Independence High School, excelling in student inclusion and safety management. Proven ability to enhance learning through effective teaching strategies and relationship management. Skilled in maintaining organized environments and promoting products, with a strong background in classroom support and customer engagement.
Overview
4
4
years of professional experience
Work History
Instructional Assistant
Independence High School
07.2023 - Current
- Supported student learning objectives through personalized and small group assistance.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Provided support during classes, group lessons, and classroom activities.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Assisted and mentored students in groups of up to 10 - 15 by reviewing lesson teachings and answering questions.
- Maintained safety and security by overseeing students in recess environments.
- Monitored student classroom and outdoors activities to promote student safety.
- Interacted physically and verbally with students throughout each day.
Barista
Dutch Bros
10.2022 - 12.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
Bookstore Assistant
Independence High School
07.2021 - 05.2023
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Processed payments and returns on company POS system using proper cash-handling procedures.
Courtesy Clerk
Fry's Food Stores
03.2022 - 07.2022
- Assisted customers with large purchases by carrying items to vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Collected more than 12 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Brand Representative
Hollister Co.
10.2021 - 02.2022
- Showed understanding of customer's personal style and preferences when offering product advice.
- Rang up customers by processing cash and credit payments.
- Communicated product value, quality, and style to educate and entice potential customers.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Education
Bachelor of Arts - Education
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2027
High School Diploma -
Independence High School
Glendale, AZ05-2023
Skills
- Student inclusion
- Safety and incident management
- IEP adherence
- Classroom inclusion
- Teaching strategies
- Dining room maintenance
- Latte art
- Display case merchandising
- Up-selling
- Reading comprehension
- Promotional support
- Stock replenishment
- Store maintenance
- Brand building
- Photography
- Relationship management
- Public relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Instructional Assistant
Independence High School
07.2023 - Current
Barista
Dutch Bros
10.2022 - 12.2023
Courtesy Clerk
Fry's Food Stores
03.2022 - 07.2022
Brand Representative
Hollister Co.
10.2021 - 02.2022
Bookstore Assistant
Independence High School
07.2021 - 05.2023
Bachelor of Arts - Education
Maricopa Community Colleges, Glendale Community College
High School Diploma -
Independence High School
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