Trinity Ferraro
Wauwatosa,WI
Summary
Enthusiastic and dependable professional seeking to provide a spirited commitment to high quality work and excellent customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Wedding Cake Consultan
Simma's Bakery
06.2023 - Current
- Scheduled appointments with potential clients to discuss wedding plans.
- Improved client satisfaction by providing personalized wedding cake/dessert planning services and expert advice.
- Gained strong leadership skills by managing projects from start to finish.
- Gathered, organized and input information into spreadsheets
- Created and developed detailed work plans to meet business priorities and deadlines.
- Handled high volume of calls, emails, and appointments during busiest time of year.
- Addressed client concerns promptly and professionally throughout entire planning process.
- Built strong referral network among satisfied clients, contributing to business growth and reputation enhancement.
- Coordinated delivery services with venues to ensure smooth and efficient transportation of cakes/desserts
- Assisted in the storefront as needed
Bakery Clerk
Simma's Bakery
01.2022 - Current
- Greeted and assisted customers in bakery storefront
- Completed cash register duties
- Assisted wholesale and retail customers with their in-person, phone and emailed detailed orders
- De-escalated customer concerns
- Performed simple cake detailing/decorating
- Assisted in training new employees
- Executed opening and closing responsibilities.
- Developed strong rapport with customers and created positive impression of business.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
Restaurant Hostess
Red Salt By David Burke
04.2023 - 06.2023
- Greeted and assisted all customers
- Set up private events and served event attendees.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted all wait staff/servers as needed
- Complied with food safety and food hygiene regulations to safeguard public health.
University School of Nursing Assistant
Queens University of Charlotte
08.2019 - 03.2020
- Provided critical assistance in School of Nursing's office and lab
- Organized and filed department paperwork/documents
- Assisted and directed accordingly students and visitors in need
- Organized department supplies and department's office
- Recognized for maintaining exceptionally clean office and keeping all needed laundry for the School of Nursing sanitary.
Retail Sales Associate
Hollister Co.
07.2018 - 09.2019
- Executed all needed cashier responsibilities
- Maintained and organized store displays, shelves, changing and stock rooms
- Stocked merchandise and assisted with inventory
- Assisted customers to ensure satisfaction.
Child Care Provider
Independent Contractor
01.2013 - Current
- Provided home child care services for infants to 10 year-old children during workday, nights and weekend hours
- Arranged and executed indoor and outdoor activities while supplying continuous supervision
- Maintained safe learning and playing environments
- Prepared healthy meals and snacks and ensured all cleanup was executed
- Reinforced daily routines/lessons and taught good manners and hygiene habits.
Education
Some College (No Degree) - Nursing
Queens University of Charlotte
Charlotte, NCSkills
- Cultivates strong communication and interpersonal skills
- Provides good teamwork and leadership skills
- Flexible fast learner, picks up new competencies quickly
- Great at working in a timely manner
- Values organization and cleanliness
- Always follows through with responsibilities
- Exceptional with peoples from all walks of life of all ages
- Data Entry
- Multitasking Abilities
- Problem-Solving
- Attention to Detail
Certification
- American Red Cross Babysitting and Child Care Certification, 2014-Present
- Basic First Aid and CPR Certification, 2014-Present
- Academic Honor Roll, 2009-2020
- Spanish Honor Roll Society, 2017-2019
- Queen's University of Charlotte's Dean's List, 2020
Community Service
- Web Leader/Link Crew Leader, 2013, 2017-18, Wauwatosa, WI
- Fund Raiser for Low Income Housing, 2016, Wauwatosa, WI
- Volunteer, 2018, Milwaukee, WI
Timeline
Wedding Cake Consultan
Simma's Bakery
06.2023 - Current
Restaurant Hostess
Red Salt By David Burke
04.2023 - 06.2023
Bakery Clerk
Simma's Bakery
01.2022 - Current
University School of Nursing Assistant
Queens University of Charlotte
08.2019 - 03.2020
Retail Sales Associate
Hollister Co.
07.2018 - 09.2019
Child Care Provider
Independent Contractor
01.2013 - Current
Some College (No Degree) - Nursing
Queens University of Charlotte