Trinity Free
Columbus,GA
Summary
Proven in enhancing customer satisfaction and streamlining operations, my tenure at Walmart showcased my adeptness in customer assistance and complex problem-solving. Leveraging clear communication and an energetic demeanor, I significantly contributed to improving service delivery and operational efficiency, embodying the skills sought by employers for impactful customer and team engagement.
Overview
3
3
years of professional experience
Work History
Stocker/customer Service
Walmart Store
02.2024 - 10.2024
- Answered customer questions and provided detailed product information.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Improved customer satisfaction by promptly locating items and providing product information.
Order Filler
Walmart Distribution
07.2023 - 01.2024
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Coordinated efficient organization, palletizing and transportation of completed packages.
Call Center Representative
Global Payments
01.2023 - 07.2023
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Streamlined call flow processes for more efficient response times and increased productivity.
Customer Service Representative
Aflac
01.2022 - 12.2022
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created and maintained detailed database to develop promotional sales.
Education
Hardaway High School
Columbus Ga Skills
- Customer assistance
- Customer relationships
- Clear communication
- Flexible schedule
- Energetic and outgoing
- Complex Problem-solving
Timeline
Stocker/customer Service
Walmart Store
02.2024 - 10.2024
Order Filler
Walmart Distribution
07.2023 - 01.2024
Call Center Representative
Global Payments
01.2023 - 07.2023
Customer Service Representative
Aflac
01.2022 - 12.2022
Hardaway High School
Similar Profiles
Vanessa LynchVanessa Lynch
Stocker at Walmart storeStocker at Walmart store
Janet Ruiz RodriguezJanet Ruiz Rodriguez
Merchandise and Stocking Associate at Walmart StoreMerchandise and Stocking Associate at Walmart Store
Devin BorjasDevin Borjas
Sales Floors/Sales Clerk/Cashier/Customer Service at Walmart StoreSales Floors/Sales Clerk/Cashier/Customer Service at Walmart Store
Shauntrice LawrenceShauntrice Lawrence
Product Support Analyst I at InComm PaymentsProduct Support Analyst I at InComm Payments
Drew DicksonDrew Dickson
Project Manager at Flournoy Construction Group, A Kajima USA GroupProject Manager at Flournoy Construction Group, A Kajima USA Group