Hi, I’m
Trinity Freeman
Satsuma,Alabama
Summary
Skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hard working and resourceful approach.
Overview
8
years of professional experience
Work History
Home Depot
Cashier
09.2021 - 02.2023
Job overview
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
Best Buy
Customer Service Specialist
08.2019 - 03.2021
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
Walmart
E-Commerce Personal Shopper
02.2019 - 08.2019
Job overview
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
IQor
Billing Specialist
07.2018 - 02.2019
Job overview
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
KinderCare Learning Centers
Assistant Teacher
01.2018 - 07.2018
Job overview
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch, and daily student intake and dismissal.
Kroger
Cashier
07.2015 - 12.2017
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Coastal Alabama Community CollegeBay Minette, AL
Associate of Applied Science from Paralegal Studies
08.2024
University Overview
- Dean's List spring semester 2022
- Dean's List fall semester 2023
- Member of Phi Theta Kappa
- Completed professional development course in summer of 2023
Skills
- Time Management
- Customer Satisfaction
- Organizing and Categorizing Data
- Documentation
- Inbound and Outbound Calling
- Spreadsheet Development
- Multi-Line Telephone Systems
- Issue Handling
- Listening Skills
- Microsoft Word
- Typing Proficiency
- Research
- Cleaning and Organization
- Billing and Invoicing
- Critical Thinking
- Quality Management
Timeline
Cashier
Home Depot
09.2021 - 02.2023
Customer Service Specialist
Best Buy
08.2019 - 03.2021
E-Commerce Personal Shopper
Walmart
02.2019 - 08.2019
Billing Specialist
IQor
07.2018 - 02.2019
Assistant Teacher
KinderCare Learning Centers
01.2018 - 07.2018
Cashier
Kroger
07.2015 - 12.2017
Coastal Alabama Community College
Associate of Applied Science from Paralegal Studies
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