Trinity Garcia
Gunter,Texas
Summary
Motivated and determined student offering a positive attitude and good communication skills looking to develop experience in the workplace environment. Dedicated known for punctuality, work ethic and willingness to go beyond the expected to get a constructive outcome. Team player always willing to keep the communication channels open for an effective result that will benefit everyone involved. Fast learner thriving to expand knowledge as much as possible to increase possibilities for success. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist & Optometric Technician
Dreamworks Eyecare & Vision
03.2024 - Current
- Greet patients
- Take copies of insurance cards using desk scanner
- Register patient information in account using computer
- Take patient payment and post into account using computer
- Assist patient requests and needs during arrival and wait time in lobby
- Take phone calls as needed from other departments or appointment calls
- Check Out patients
- Assist patient requests and needs before and after appointment
- Take phone calls as needed from other departments or appointments
- Take phone calls from pts and make appts appropriately using computer and following protocols
- Register Pts information in account over phone using computer and following protocols
- Get insurance authorization online for VSP
- Confirm next days appts
- Assisting with patient care and eye examinations
- Taking patient histories, and assisting patients in frame selection
- Educating patients on the care and maintenance of lenses
- Explaining the testing process to patients, preparing them, and administering tests on visual capabilities
- Performing minor repairs on broken or damaged glasses
- Performing minor maintenance and repairs on examination equipment
- Closing
- Balance cash drawer at end of day
- Lock up closing deposit/cash drawer in safe
- Lock doors
- Turn off lights/music
- Set alarm when leaving
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Nail Salon Receptionist
Urban Lash and Nail Spa
12.2022 - 03.2024
- Greeting clients: Welcoming clients as they arrive at the salon
- Scheduling appointments: Managing the salon's calendar, including scheduling, confirming, rescheduling, and canceling appointments
- Answering phone calls: Responding to client inquiries and providing information about the salon's services
- Processing payments: Managing the cash register and keeping accurate records of transactions
- Maintaining the reception area: Keeping the reception area clean, organized, and stocked with supplies
- Assisting salon staff: Helping stylists and other salon staff with administrative tasks, such as filing and data entry
- Updating client information: Keeping client records up to date with contact and billing details, appointments, and services offered
- Providing information about the salon: Keeping up-to-date on sales, services, promotions, and offerings
- Managing inventory: Monitoring product levels and notifying management of any shortages
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
Hostess
Bongo Beaux’s Bourre Palace & Cajun Kitchen
03.2022 - 12.2022
- Greeting guests: Welcoming guests with a smile and making them feel welcome
- Managing reservations: Answering phones, taking reservations, and making sure there are tables available
- Seating guests: Finding guests a table and leading them to their seats
- Providing menus: Giving guests their menus
- Providing information: Answering questions about seating and service
- Monitoring wait times: Providing accurate wait times and monitoring waiting lists
- Assisting wait staff: Coordinating with wait staff about seating options and assisting them as needed
- Maintaining the reception area: Keeping the reception area clean
- Catering special guests: Providing extra attention to guests who need it, like children or the elderly
- Providing amenities: Providing items like crayons, coloring books, and snacks
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess
Chili's Grill & Bar
08.2021 - 03.2022
- Maintain a cheerful, courteous disposition and a neat, clean, and professional image
- Possess proficient knowledge of the menu in order to explain our offerings to the Guests, inform them of current food promotions and specials, and answer my questions
- Greet guests and opens the door for each Guest upon entering and departing
- Has the ability to assess the guest demeanor and identify when behavior should be called to the attention of a manager
- Follow alcohol awareness procedures for identifying age, preventing intoxication, and dealing with intoxicated Guests
- Bid farewell to guests leaving
- Ensure everything was satisfactory and invites guests to return
- Keep foyer, host area, and cocktail tables clean and free of clutter
- Maintain the cleanliness and organization of the Hotel station
- Ensures all menus are stocked and properly cleaned and maintained
- Checks for restocking of necessary supplies
- Brings all areas up to standard
- Inspect restrooms periodically and maintain cleanliness standards
- Perform shift change and/or opening or closing duties
- Adhere to all company safety and sanitation policies and procedures
- Assist other Team Members as needed or when business needs dictate
- Perform other duties as may be assigned
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Store Associate/Stocker
Big Lots
05.2021 - 08.2021
- Greets and assists customers as needed in order to maintain the highest level of customer service
- Maintains and operates point-of-sale systems efficiently and accurately
- Drives customer loyalty program participation, including sign ups and rewards processing at check-out
- Participates in the freight flow process including truck unloading, stocking, merchandise presentation and recovery
- Participates in furniture department operations including carry-outs and display assembly as needed
- Maintains appearance of the store's interior and exterior to company standards including light maintenance duties and cleaning
- Performs daily front-end maintenance including check stand cleanliness, replenishment of merchandise and supplies and floor safety
- Performs other tasks as assigned by Store Leadership, such as cart retrieval, shrink control and safety-related tasks
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Education
Associate of Applied Science - Nursing (RN)
Collin College - Celina Campus
Celina, TX08.2024
High School Diploma -
Little Elm High School
Little Elm, TX05.2023
Skills
- Computer proficiency
- Leadership experience
- Communication skills
- People skills
- Collaboration talent
- Problem-solving abilities
- Attentive listening
- Empathy
- Troubleshooting
- Research
- Patience
- Speed and efficiency
- Positive attitude
- Diplomacy
- Time management
- Cash Handling
- Listening Skills
- Time Management
- Customer Service
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Verbal and written communication
- Administrative Skills
- Complex Problem-Solving
Awardsacknowledgements
NCA Championship, 2020, Participated on the NCA Championship 2020, where I was able to demonstrate my cheerleading skills, determination and dedication that brought us the championship.
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Front Desk Receptionist & Optometric Technician
Dreamworks Eyecare & Vision
03.2024 - Current
Nail Salon Receptionist
Urban Lash and Nail Spa
12.2022 - 03.2024
Hostess
Bongo Beaux’s Bourre Palace & Cajun Kitchen
03.2022 - 12.2022
Hostess
Chili's Grill & Bar
08.2021 - 03.2022
Store Associate/Stocker
Big Lots
05.2021 - 08.2021
Associate of Applied Science - Nursing (RN)
Collin College - Celina Campus
High School Diploma -
Little Elm High School
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