Trinity Gong

- Prepared and cooked menu items in a fast-paced kitchen environment.

- Maintained cleanliness and organization of kitchen and dining areas.
- Trained new employees on food preparation, safety procedures, and customer service.
- Led shifts, ensuring smooth operations and team coordination.
- Handled customer orders and provided friendly, efficient service at the counter.

- Approached customers and engaged in conversation through use of effective interpersonal and people skills.

• Provides excellent customer service by responding to inquiries quickly and professionally.
• Maintains a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Prepares specialty coffee drinks such as authentic matcha lattes, lattes, cappuccinos, macchiatos, and Americanos.
• Greets and communicates with customers to take beverage orders and offer recommendations based on taste preferences.
• Whisks and prepares matcha for orders.

• Provided personal care assistance to clients, ensuring comfort and dignity in daily activities.
• Assisted clients with mobility and physical exercises, promoting independence and well-being.
• Fostered positive relationships with clients, enhancing trust and emotional support through active listening skills.
• Provided transportation and appointments management.

• Oversaw daily operations, ensuring adherence to quality standards and operational efficiency.
• Managed and motivated employees to be productive and engaged in work.
• Established strong vendor relationships, negotiating favorable terms to support operational needs.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Accomplished multiple tasks within established timeframes.