Trinity Gonzales
Reno,NV
Summary
Dynamic and results-driven professional with extensive experience at The Cheesecake Factory, excelling in customer support and service. Proven ability to enhance guest satisfaction and streamline operations, while effectively managing high-volume dining environments. Skilled in POS terminal operation and fostering strong customer relationships through exceptional communication.
Overview
3
3
years of professional experience
Work History
Hostess, Busser, Cashier, Baker
The Cheesecake Factory
Reno, Nevada
08.2024 - Current
- Greeted and seated guests promptly upon arrival.
- Managed reservation system, optimizing table turnover and ensuring efficient seating.
- Coordinated with servers for timely service and addressed guest inquiries effectively.
- Maintained cleanliness of waiting area and dining space, supporting overall ambiance.
- Trained new staff on hosting duties and customer service standards to uphold quality.
- Handled cash payments.
- Responded to customer complaints, escalating major issues to manager on duty.
- Assisted serving staff in bussing tables during peak periods to maintain efficiency.
Retail Sales Associate Cashier
Carters Oshkosh
Modesto, USA
04.2023 - 08.2024
- Maintained a clean and organized store environment.
- Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
- Managed returns and exchanges, and resolved customer issues.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
- Handled high-volume transactions during peak periods without compromising service quality or accuracy.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
Education
Bachelor of Arts - Criminal Justice
University of Nevada, Reno
Reno, NV05.2026
Skills
- Customer support and service
- Loyalty program management
- Order processing and fulfillment
- Merchandise restocking
- POS terminal operation
- Effective communication skills
- High-volume dining operations
- Phone etiquette and professionalism
Timeline
Hostess, Busser, Cashier, Baker
The Cheesecake Factory
08.2024 - Current
Retail Sales Associate Cashier
Carters Oshkosh
04.2023 - 08.2024
Bachelor of Arts - Criminal Justice
University of Nevada, Reno