Trinity Hansen
warehouse associate
Poughkeepsie,NY
Summary
Results-oriented associate with a strong foundation in data analysis, customer service, and problem resolution. Committed to enhancing guest experiences through effective process optimization and cross-departmental communication.
Overview
7
7
years of professional experience
Work History
Amazon associate
Amazon fulfillment center
Hopewell Junction
11.2023 - Current
- Utilized data analysis tools to identify and assess recurring problems and trends.
- Collaborated with team members to optimize problem-solving processes.
- Efficiently resolved customer issues, ensuring high satisfaction levels.
- Facilitated cross-departmental communication to enhance issue resolution practices.
- Conducted regular process reviews to pinpoint areas for improvement.
hostest
TGI Fridays
Poughkeepsie
08.2022 - 10.2023
- Greeted and seated guests promptly in a fast-paced dining environment.
- Managed reservation system to optimize seating efficiency and guest flow.
- Communicated wait times clearly to guests, ensuring transparency and comfort.
- Assisted servers with menu knowledge to enhance guest dining experiences.
Server
Golden Corral Buffet and Grill
Poughkeepsie
11.2019 - 03.2020
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed orders efficiently using POS systems.
- Assisted with food preparation and ensured cleanliness of dining areas.
- Maintained knowledge of menu items and daily specials for guest inquiries.
cashier
Boscov's Deptment Store
Altoona
12.2018 - 12.2018
- Processed customer transactions efficiently at Boscov's Department Store.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash register balances throughout shifts.
- Handled returns and exchanges according to store policies.
- Resolved customer complaints with empathy and professionalism.
Education
High School Diploma -
Altoona Area High School
Altoona, PA06-2018
Skills
- Data analysis
- Process optimization
- Customer relationship management
- Problem resolution
- Cross-departmental communication
- Inventory management
- Customer service
- Order processing
- Menu knowledge
- Reservation management
- Problem solving
- Guest management
- Reservation optimization
- Menu assistance
Languages
English
Professional
References
References available upon request.
Timeline
Amazon associate
Amazon fulfillment center
11.2023 - Current
hostest
TGI Fridays
08.2022 - 10.2023
Server
Golden Corral Buffet and Grill
11.2019 - 03.2020
cashier
Boscov's Deptment Store
12.2018 - 12.2018
High School Diploma -
Altoona Area High School