Yirlenys Perez Garcia
Staten Island,NY
Summary
Bilingual customer service professional with experience as an Amazon Associate and Sales Associate. Skilled in teamwork, organization, and inventory management, enhancing operational efficiency and customer satisfaction. Committed to delivering high-quality service and effectively communicating with diverse customers.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Amazon Associate
Amazon warehouse
Staten Island, New York
10.2022 - Current
- Operated warehouse equipment to efficiently move and organize products.
- Packaged customer orders accurately for timely shipment.
- Maintained inventory accuracy through regular stock checks and updates.
- Collaborated with team members to optimize workflow and productivity.
- Monitored product quality to uphold Amazon's high standards for customer satisfaction.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Participated in team meetings to discuss process improvements and operational challenges.
Sales Associate
Burlington
Staten Island, New York
01.2022 - 09.2022
- Assisted customers with product selections and inquiries.
- Organized merchandise on sales floor for optimal presentation.
- Maintained clean and organized store environment.
- Collaborated with team members to enhance customer service.
- Greeted customers and provided exceptional customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY05-2025
High School Diploma -
Fort Hamilton High School
Brooklyn, NY06-2021
Skills
- Customer relationship management
- Team collaboration
- Effective communication
- Attention to detail
- Track inventory
- Inventory organization
- Production documentation
- Health and safety compliance
- Adaptability
- Data analysis
- Customer service
- Professional ethics
- Legal research
- Data collection
- Client communication
- Case analysis
- Multitasking Abilities
- Time management
- Conflict resolution
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Amazon Associate
Amazon warehouse
10.2022 - Current
Sales Associate
Burlington
01.2022 - 09.2022
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
High School Diploma -
Fort Hamilton High School