Trinity Hartley
Chester,VA
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
7
7
years of professional experience
Work History
Team Manager
Panera Bread
Chester, VA
03.2021 - Current
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided coaching and feedback on employee performance, encouraging professional development.
Team Leader
Once Upon A Child Franchise
Largo, FL
05.2018 - 04.2020
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Created a collaborative environment by motivating team members towards achieving organizational goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Team Leader
Dunkin Donuts
St. Petersburg, FL
01.2017 - 04.2018
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with others to provide excellent customer service.
Education
High School Diploma -
Gibbs High School
St. Petersburg, FL06-2020
Skills
- Customer Relationship Management
- Cash Handling
- Training Experience
- Call Handling
Timeline
Team Manager
Panera Bread
03.2021 - Current
Team Leader
Once Upon A Child Franchise
05.2018 - 04.2020
Team Leader
Dunkin Donuts
01.2017 - 04.2018
High School Diploma -
Gibbs High School
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