TRINITY HERNANDEZ
Gonzales
Summary
Customer-focused professional with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Dispatcher
Wrangler Trucking
Gonzales
03.2025 - Current
- Coordinated daily operations by managing dispatch schedules, ensuring timely job completions and optimizing route efficiency.
- Led a team of dispatchers, mentoring staff on best practices, improving overall operational performance.
- Utilized tracking systems, enhancing visibility and communication between drivers and the dispatch team.
- Established and maintained positive relations with drivers, ensuring they had a voice in the workspace.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Trained employees on dispatching procedures to properly handle daily calls.
- Maintained accurate records of vehicles, drivers, and customers.
- Created daily work schedules for drivers.
- Participated in meetings with senior management to discuss upcoming projects or initiatives related to the dispatch department.
- Prepared daily reports detailing all drivers routes, jobs completed, changes in the field, and any incidents.
- Resolved conflicts with drivers or customers regarding scheduling or service issues.
- Responded promptly to emergencies by providing real time solutions based on experience and expertise.
- Developed and maintained strong relationships with customers, promoting loyalty and enhancing the overall customer experience.
- Managed high-volume call traffic while maintaining professionalism, ensuring effective service and support during peak periods.
- Processed, audited, and filed paperwork to make sure all customers were billed accurately and drivers hours were accounted for.
- Assigned drivers to appropriate routes based on experience and customers needs.
Cashier
Buc-ee's
Luling
07.2024 - 03.2025
- Restocked merchandise and maintained cleanliness, contributing to a well-organized and inviting store environment.
- Greeted every customer that entered the store.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained a quick but detailed workflow preventing customers from waiting yet making sure each felt seen.
- Learned roles of other departments to provide coverage and keep store operational.
Manager
Crown grove Investments
Seguin
09.2023 - 07.2024
- Became manager within 2 months
- Kept track of inventory count and orders needed.
- Answered any customer question thoroughly.
- Advertised within the community and on social media.
- Developed new ideas to advertise the company and promote sales.
- Maintained accurate records of all tasks completed by the team.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Facilitated team scheduling, balancing company needs with employe availability, enhancing staff satisfaction.
- Recognized for efficient, high quality service to customers.
Cashier/Customer Service
Walmart
Gonzales
09.2020 - 12.2021
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, enhancing overall shopping experience.
- Accurately processed transactions using point-of-sale systems, ensuring efficiency and minimizing customer wait times.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, and floor.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
High school diploma -
Gonzales High School
Gonzales, TX 08.2018 - 05/2022
Some College (No Degree) - Nursing
College of the Mainland
Texas City, TX 08.2022 -
Skills
- Team development
- Team leadership
- Client communication
- Conflict resolution
- Scheduling coordination
- Operational efficiency
- Software utilization
- Sales promotion
- Customer service excellence
- Motivational skills
- Prioritizing calls
- Strong leadership
- Team collaboration
- Active listening
- Verbal and written communication
- Multitasking and organization
- Time management
Certification
TABC Certification
Timeline
Lead Dispatcher
Wrangler Trucking
03.2025 - Current
Cashier
Buc-ee's
07.2024 - 03.2025
Manager
Crown grove Investments
09.2023 - 07.2024
Some College (No Degree) - Nursing
College of the Mainland
08.2022 -
Cashier/Customer Service
Walmart
09.2020 - 12.2021
High school diploma -
Gonzales High School
08.2018 - 05/2022