Summary
Overview
Work History
Education
Skills
Timeline
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Trinity Jackson

Lawrenceville,GA

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Systems Support Analyst

Insight Global
07.2022 - Current
  • Provided technical support for computer-related problems through email, telephone and hands-on support.
  • Installed, maintained and repaired company systems involving software, hardware and networking.
  • Used remote access software for connectivity purposes.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Sales Associate

Nike
06.2019 - 09.2022
  • Solved customer challenges by offering relevant products and services.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Directly worked with over 150 customers per shift to build relationships and increase customer satisfaction ratings 40%.

Co-Manager

Genesco
11.2015 - 07.2018
  • Implemented rewards program, bolstering customer retention 80%.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Currently Enrolled - Information Technology

Kennesaw State University
Kennesaw, GA
12.2025

Associate of Applied Science - Cybersecurity

Gwinnett Technical College
Lawrenceville, GA
05.2022

Skills

  • PYTHON, SQL, LINUX, CISCO, C
  • Metasploit, Ettercap, Wireshark, Nmap, Jack the Ripper
  • MS Office, MS 365, Azure, Google Cloud, AWS
  • Software Improvements
  • Hardware and Software Research
  • Verbal and Written Communication
  • Microsoft Windows and Office
  • Cherwell Ticketing Services
  • DAO Database and iQmetrix Hub
  • Team Viewer
  • Employee Computer Support
  • Network Infrastructure Monitoring

Timeline

Systems Support Analyst

Insight Global
07.2022 - Current

Sales Associate

Nike
06.2019 - 09.2022

Co-Manager

Genesco
11.2015 - 07.2018

Currently Enrolled - Information Technology

Kennesaw State University

Associate of Applied Science - Cybersecurity

Gwinnett Technical College

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Trinity Jackson