Trinity Jacobs
Longview,TX
Summary
A productive and accountable professional with diverse work history, hands-on skill sets and highly developed customer-service skills poised to parlay comprehensive Health and Human Services education into career-advancement opportunities.
Overview
13
13
years of professional experience
Work History
Clerk II
Texas Health and Human Services
Longview, TX
11.2022 - 02.2024
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Verified accuracy of all paperwork before submission for processing.
- Working Knowledge of TIERS
Medical Coordinator
ResCare Community Living
Longview, TX
07.2017 - 10.2022
- Set up appointments for Intellectually and Developmentally Disable (IDD) Adults
- Contact Physicians Offices for appointments, Transport and accompany Clients to appointments
- Maintain records on Task Master Pro computer program.
Transportation Coordinator/ Direct care giver
ResCare Community Living
Longview, TX
07.2017 - 10.2019
- Secure transportation for IDD clients to and from Medical appointments, make appointments for IDD clients,maintain Vans for Houses.
Packer/Inspector
Resource Employment
Kilgore, TX
04.2014 - 09.2014
- Inspected and packed plastic lids in boxes
- Worked on machines when needed
- Cleaned machines when needed
- General housekeeping duties.
Builder/Helper
Manpower Temporary Service
Kilgore, TX
10.2013 - 11.2013
- Helped build railing that went on top of tank cars
- Read blueprints for railcars
- Gathered necessary parts to build rail cars
- Welded together necessary parts
- Used overhead lift to move completed assembly.
Quality Control Technician
Joy Global
Longview, TX
07.2012 - 03.2013
- Gathered samples of metal, 1" to 8" thick
- Used band saw to cut down to 1" thick rectangle
- Used lathe to shape into rounded bars
- Used quality control equipment to test for strength.
Over the Road Truck Driver
Paschell Truck Lines
Murray, KY
09.2011 - 03.2012
- Picked up refrigerated and frozen products from manufacturers and delivered to other manufacturing plants for further processing
- Drove and maintained semi-trucks.
Over the Road Truck Driver
Central Refridgerated Services
West Valley City, UT
12.2010 - 08.2011
- Picked up refrigerated and frozen products from manufacturing plants and delivered to manufacturing plants for further processing
- Drove and maintained Semi-truck.
Direct care giver
ResCare Community Living
Longview, TX
- Provide care to IDD clients in group homes, when needed
- Provide medications when they are needed
- Proficient in Quick-mar and Task Master Pro.
Education
Associate of Science - Health and Human Services
Ultimate Medical Academy
01.2017
High school diploma - Basic
Kilgore High School
01.1984
Skills
- Problem solving skills
- Critical thinking skills
- Attention to detail
- Following directions
- Dependable
- MS Office
- MS Excel
- MS Word
- MS PowerPoint
- TMP
- Quickmar
- TIERS
- Health and Human Services
- Mental Health Strategies
- Behavioral Health Interventions
- Community Outreach
- Social Services Liaison
- Values and Ethics
- Client Advocate
- Public Health Assistant
- Domestic / Substance Abuse Aide
- Family Support / Visitation Worker
- Interview Techniques
- Intake Assessments
- Life Skills Competencies
- Crisis Intervention Skills
- Social Systems
- Child, Youth and Family Services
- Elderly Services
- Welfare Services
- Case Management Aide and Coordination
- Activities Assistance
- Medical Terminology
- HIPAA Compliance
Assessments
- Project timeline management, Familiar, 04/01/22, Prioritizing and allocating time to effectively achieve project deliverables
- Home health aide skills, Highly Proficient, 04/01/22, Providing care to patients in a home setting
- Nursing assistant skills, Proficient, 04/01/22, Providing nursing aid to patients using knowledge of relevant equipment and procedures
- Supervisory skills: Motivating & assessing employees, Highly Proficient, 04/01/22, Motivating others to achieve objectives and identifying improvements or corrective actions
- Spreadsheets with Microsoft Excel, Familiar, 04/01/22, Knowledge of various Microsoft Excel features, functions, and formulas
- Filing & organization, Familiar, 04/01/22, Arranging and managing information or materials using a set of rules
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
- Dean's list, 04/01/16, High Scholastic Achievement for 1st Quarter 2016 4.0
- Dean's list, 07/01/16, High Scholastic Achievement for 2nd Quarter 2016 4.0
- Dean's List, 10/01/16, High Scholastic Achievement for 3rd Quarter 2016 4.0
- Dean's List, 01/01/17, High Scholastic Achievement for 4th Quarter 2016 4.0
- Dean's List, 04/01/17, High Scholastic Achievement for 1st Quarter 2017 4.0
- Dean's List, 07/01/17, High Scholastic Achievement for 2nd Quarter 2017 4.0
References
References available upon request.
Timeline
Clerk II
Texas Health and Human Services
11.2022 - 02.2024
Medical Coordinator
ResCare Community Living
07.2017 - 10.2022
Transportation Coordinator/ Direct care giver
ResCare Community Living
07.2017 - 10.2019
Packer/Inspector
Resource Employment
04.2014 - 09.2014
Builder/Helper
Manpower Temporary Service
10.2013 - 11.2013
Quality Control Technician
Joy Global
07.2012 - 03.2013
Over the Road Truck Driver
Paschell Truck Lines
09.2011 - 03.2012
Over the Road Truck Driver
Central Refridgerated Services
12.2010 - 08.2011
Direct care giver
ResCare Community Living
Associate of Science - Health and Human Services
Ultimate Medical Academy
High school diploma - Basic
Kilgore High School
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