Trinity Johnson
Williams,PA
Summary
Talented restaurant team members with a strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.
Overview
5
5
years of professional experience
Work History
Baker Trainer
Panera Bread
202 Basin St, Williamsport, PA 17701
12.2022 - Current
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Shaped, proofed and baked dough for baguettes, bagels and other breads.
Assistant Front of House Manager
Sprinkled Sweet Bakery And Artisan Creamery
349 Pine St #4, Williamsport, PA 17701
07.2022 - Current
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Server
Brickyard Bar And Grill
343 Pine St Suite #3, Williamsport, PA 17701
09.2021 - 05.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Marleys Bar And Grille
1323 Columbia Blvd, Bloomsburg, PA 17815
07.2020 - 10.2021
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
Hostess
Perkins Family Restaurant
23 Ricky Ave, Bloomsburg, PA 17815
04.2018 - 08.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
Associate of Applied Science - Baking And Pastry Arts
Pennsylvania College of Technology
Williamsport, PAHigh School Diploma -
Bloomsburg Area High School
Bloomsburg, PA06.2021
Skills
- Customer Satisfaction
- Sanitation Guidelines
- Cash Register Operations
- Maintaining Clean Work Areas
- Training Junior Team Members
- Guest Interaction
Timeline
Baker Trainer
Panera Bread
12.2022 - Current
Assistant Front of House Manager
Sprinkled Sweet Bakery And Artisan Creamery
07.2022 - Current
Server
Brickyard Bar And Grill
09.2021 - 05.2022
Server
Marleys Bar And Grille
07.2020 - 10.2021
Hostess
Perkins Family Restaurant
04.2018 - 08.2020
Associate of Applied Science - Baking And Pastry Arts
Pennsylvania College of Technology
High School Diploma -
Bloomsburg Area High School