Trinity Johnson
Williams,PA
Summary
Talented restaurant team members with a strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.
Overview
5
5
years of professional experience
Work History
Baker Trainer
Panera Bread
12.2022 - Current
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Shaped, proofed and baked dough for baguettes, bagels and other breads.
Assistant Front of House Manager
Sprinkled Sweet Bakery And Artisan Creamery
07.2022 - Current
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Server
Brickyard Bar And Grill
09.2021 - 05.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Marleys Bar And Grille
07.2020 - 10.2021
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
Hostess
Perkins Family Restaurant
04.2018 - 08.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
Associate of Applied Science - Baking And Pastry Arts
Pennsylvania College of Technology
Williamsport, PAHigh School Diploma -
Bloomsburg Area High School
Bloomsburg, PA06.2021
Skills
- Customer Satisfaction
- Sanitation Guidelines
- Cash Register Operations
- Maintaining Clean Work Areas
- Training Junior Team Members
- Guest Interaction
Timeline
Baker Trainer
Panera Bread
12.2022 - Current
Assistant Front of House Manager
Sprinkled Sweet Bakery And Artisan Creamery
07.2022 - Current
Server
Brickyard Bar And Grill
09.2021 - 05.2022
Server
Marleys Bar And Grille
07.2020 - 10.2021
Hostess
Perkins Family Restaurant
04.2018 - 08.2020
Associate of Applied Science - Baking And Pastry Arts
Pennsylvania College of Technology
High School Diploma -
Bloomsburg Area High School
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