Trinity Johnston
Queen Creek,AZ
Summary
Customer service representative with expertise in customer engagement and communication. Proven ability to create positive interactions that enhance customer satisfaction and team collaboration. Dedicated to maintaining a supportive work environment and driving effective peer engagement.
Overview
4
4
years of professional experience
Work History
Trainer
Chick-fil-A
Queen Creek, Arizona
01.2023 - 12.2023
- Conducted onboarding sessions for new hires to facilitate smooth integration across organization.
- Organized workshops to enhance skills and knowledge among existing staff.
- Evaluated training programs for effectiveness, identifying key areas for improvement.
- Coordinated planning for orientations and weekly check-ins to promote engagement.
Supervisor
Chick-fil-A
Queen Creek, Arizona
12.2023 - 08.2025
- Directed daily operations of a team of 15 employees to enhance efficiency.
- Coordinated shifts and schedules to optimize staff coverage during peak hours.
- Resolved customer complaints with timely and effective solutions.
- Maintained cleanliness and organization in front-of-house area to ensure guest satisfaction.
Marketing Assistant
Chick-fil-A
Queen Creek, Arizona
01.2024 - 08.2025
- Executed social media strategy to drive brand engagement through coordinated content posting.
- Supported team in organizing local community events and outreach initiatives.
- Contributed innovative ideas to improve team performance and overall outcomes.
- Coordinated social media content scheduling to optimize engagement efforts.
Customer Service Representative
Salt River Project
Tempe, Arizona
08.2025 - Current
- Assisted customers with inquiries regarding services and account management.
- Contributed to mentoring multiple new SRP classes and Texas BPO representatives.
- Supported implementation of 'Buddy System' for onboarding new representatives.
- Achieved 95+ club status for six consecutive months.
- Engaged as booster coordinator to enhance team collaboration.
- Collaborated on ballots for SRP corporate secretary and election processes.
Education
High School Diploma -
Queen Creek Highschool
Queen Creek05-2025
Skills
- Customer engagement
- Multitasking Abilities
- Active listening
- Public speaking
- Flexible and adaptable
- Friendly, positive attitude
Timeline
Customer Service Representative
Salt River Project
08.2025 - Current
Marketing Assistant
Chick-fil-A
01.2024 - 08.2025
Supervisor
Chick-fil-A
12.2023 - 08.2025
Trainer
Chick-fil-A
01.2023 - 12.2023
High School Diploma -
Queen Creek Highschool