Trinity Jones
Fountain Inn,South Carolina
Summary
Proficient in managing customer inquiries and resolving conflicts, ensuring a seamless customer experience. Strong ability to communicate effectively, process payments efficiently, and follow up to maintain satisfaction levels.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Inbound Sales Representative
Spectrum
Greenville, South Carolina
02.2023 - 11.2025
- Managed inbound customer inquiries through phone and chat channels.
- Identified customer needs and recommended tailored product solutions.
- Closed sales by building rapport and effectively addressing objections.
- Applied good listening skills to determine customer preferences and financial limits.
- Processed payments, refunds and exchanges quickly and efficiently.
- Conducted follow-up calls to existing customers to enhance satisfaction and loyalty.
- Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
- Networked to build client base and promote products to new and existing clients.
Customer Service Representative
Concentrix
Greenville, SC
01.2020 - 12.2022
- Resolved escalated customer complaints, ensuring satisfaction through professionalism and empathy.
- Assisted customers with inquiries, providing timely solutions to enhance their experience.
- Provided product information and recommendations to enhance customer satisfaction.
- Maintained knowledge of products and services to better assist customers.
- Guided customers on billing procedures, processed payments, and set up payment options for convenience.
- Collected deposits or payments and arranged for billing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Hillcrest High School
Simpsonville, SC06-2018
Skills
- Customer relationship management
- Sales techniques
- Payment processing
- Product knowledge
- Objection handling
- Conflict resolution
Certification
Cosmetology License - Golden Strip Career Center, 2016-2018
Timeline
Inbound Sales Representative
Spectrum
02.2023 - 11.2025
Customer Service Representative
Concentrix
01.2020 - 12.2022
High School Diploma -
Hillcrest High School