Cinsere Murphy
Riverview,FL
Summary
Adept at using prepared scripts and persuasive conversational abilities to regularly meet demanding sales objectives.
Overview
4
4
years of professional experience
Work History
Inbound Sales Representative
Charter Spectrum
Riverview, FL
01.2024 - Current
- Assisted customers with inquiries about services and product offerings.
- Developed strong relationships with clients to enhance customer satisfaction.
- Utilized CRM software to track customer interactions and sales data.
- Collaborated with team members to improve sales strategies and processes.
- Conducted product demonstrations to educate customers on features and benefits.
- Addressed customer concerns promptly to ensure a positive experience.
- Maintained knowledge of industry trends and competitor offerings for informed discussions.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Built trust and loyalty by maintaining professionalism while persuading customers.
Shift Leader/Baker
Crumbl Cookies Franchises
Brandon, FL
06.2021 - 07.2023
- I started off general crew, and within 4 months of working I was promoted to shift leader.
- I had say over the floor and general crew.
- Helped with customer issues ect.
- Supervised daily operations to ensure smooth workflow and staff efficiency.
- Trained new employees on company policies and cookie preparation techniques.
Education
High school diploma -
Central Baptist Christian school
Brandon, FLSome College (No Degree) - Business Administration And Management
Bethune-Cookman University
Daytona Beach, FLSkills
- Food Service
- Shift Management
- Food Handling
- Food Preparation
- Cash Handling
- POS
- Supervising Experience
- Cooking
- Cleaning Experience
- Retail sales
- Cash register
- Conflict management
- Computer skills
- Sales
- Customer service
- Typing
- Communication skills
- Sales techniques
- Customer retention
- Customer relationship management
- Team collaboration
- Sales strategy
- Problem solving
- Time management
- Training others
- Sales coaching
- High-volume call centers
- Relationship building
- Inbound call management
- Email communication
- Data entry skills
Timeline
Inbound Sales Representative
Charter Spectrum
01.2024 - Current
Shift Leader/Baker
Crumbl Cookies Franchises
06.2021 - 07.2023
High school diploma -
Central Baptist Christian school
Some College (No Degree) - Business Administration And Management
Bethune-Cookman University