Trinity Kelley
New Richmond
Summary
Certified Nursing Assistant with over 5 years of experience, skilled in providing compassionate care and closely monitoring patient health. Specialized Technician/Clinical Assistant adept at conducting patient consultations and capturing diagnostic images, with a focus on Dry Eye and Retina conditions, enhancing patient understanding and satisfaction. Demonstrated proficiency in managing financial transactions and member services as an MSR/Teller, ensuring accuracy and confidentiality. Possesses a diverse skill set including patient care, cash handling, and data entry, committed to delivering high-quality service in healthcare and customer service environments.
Overview
6
6
years of professional experience
Work History
Optitian
Shopko Optical
Hudson
04.2025 - Current
- Provide exceptional customer and patient service, meeting or exceeding company standards for patient care.
- Assist patients with eyewear selection, offering personalized recommendations based on their prescription, style preferences, and lifestyle needs.
- Collaborate with the Optometrist to assist in patient case histories, screenings, and ensure accurate pre-screening.
- Accurately process and dispense eyewear orders while maintaining a strong focus on patient satisfaction.
- Offer expert advice and instructions on the care and use of contact lenses, ensuring patients are well-informed.
- Perform frame repairs and adjustments to ensure perfect fit and comfort for patients.
- Manage frame inventory, ensuring proper stock levels, and assist in inventory control.
- Prepare detailed work orders for the Optical Lab, ensuring timely and accurate production of eyewear.
- Process medical billing information, handling third-party claims and maintaining complete knowledge of billing procedures.
- Balance accounts and manage financial records, ensuring accuracy and adherence to company standards.
- Consistently meet or exceed company and Optical Center performance metrics.
CNA - Certified Nursing Assistant
Presbyterian Homes & Services
New Richmond
10.2019 - Current
- Provided emotional support to residents, fostering a compassionate atmosphere
- Noticed and reported subtle changes in resident health, promoting prompt medical attention
- Elevated resident satisfaction through personalized care and safety measures
- Monitored and documented resident health details, ensuring accurate medical follow-ups.
- Actively contributed to team efforts to improve resident well-being and comfort.
Specialized Technician/ Clinical Assistant
Associated Eye Care
Stillwater
10.2023 - 04.2025
- Conduct comprehensive patient consultations to identify eye health concerns
- Capture high-quality diagnostic images for accurate analysis
- Specialize in Dry Eye diagnosis through tear lab and inflamma dry testing
- Specialize in Retina and help prepare patients for injections
- Provided comprehensive explanations to patients about their eye conditions, fostering understanding.
- Passionately assisted in eye care services, achieving high patient satisfaction.
- Streamlined patient flow, reducing wait times and enhancing care efficiency.
- Elevated patient understanding and satisfaction through clear, empathetic communication.
MSR/Teller
WESTconsin Credit Union
New Richmond
08.2022 - 09.2023
- Managed daily teller operations, ensuring accuracy and up-to-date member information.
- Boosted customer satisfaction through efficient account opening.
- Maintained precise account records, swiftly resolving discrepancies.
- Enhanced accessibility to financial services by scheduling member appointments.
- Strengthened member trust through accurate financial transactions.
- Provided top-notch service, resolving member issues with a focus on confidentiality.
- Implemented new strategies for member engagement, improving overall experience.
PCA Personal Care Assistant
Stillwater
04.2021 - 07.2022
- Assisted residents with daily tasks, enhancing mobility and independence
- Prepared nutritious meals, promoting healthy eating habits
- Maintained meticulous records of dietary intake and activities
- Implemented engaging exercises, boosting physical wellness and morale
- Ensured a nurturing environment, fostering resident comfort and well-being
Program Director
Leadership Martial Arts
New Richmond
01.2020 - 12.2021
- Oversaw equipment orders, streamlined class sign-ups, boosting efficiency.
- Managed inventory, ensuring timely restock; meticulously organized merchandise.
- Introduced innovative teaching methods for martial arts, enhancing program appeal.
- Provided personalized intro lessons, fostering a welcoming environment for new students.
- Passionately taught martial arts to 4-15-year-olds, inspiring lifelong fitness habits.
- Elevated program signups by streamlining process, ensuring equipment is always stocked.
Education
Technical diploma - Billing and posting clerk
WITC
New Richmond, WI12.2023
Technical Diploma - Accounting Assistant
WITC
New Richmond, WI12.2023
Associate's degree - Applied Science
WITC
New Richmond, WI05.2023
Associate's degree - Customer service manager
WITC
New Richmond, WI05.2022
High school diploma -
Somerset High School
Somerset, WI, US05.2020
Skills
- Data Entry
- Customer Service
- Care coordination
- Problem solving
- Medical billing
- Optical technology
- Contact lens
- Frame fitting
- Retail sales
- Insurance verification
- Eye health assessment
- Caregiving
- Senior Care
- Home Care
- Vital Signs
- Patient Care
- QuickBooks
- Cash handling
Timeline
Optitian
Shopko Optical
04.2025 - Current
Specialized Technician/ Clinical Assistant
Associated Eye Care
10.2023 - 04.2025
MSR/Teller
WESTconsin Credit Union
08.2022 - 09.2023
PCA Personal Care Assistant
04.2021 - 07.2022
Program Director
Leadership Martial Arts
01.2020 - 12.2021
CNA - Certified Nursing Assistant
Presbyterian Homes & Services
10.2019 - Current
Technical diploma - Billing and posting clerk
WITC
Technical Diploma - Accounting Assistant
WITC
Associate's degree - Applied Science
WITC
Associate's degree - Customer service manager
WITC
High school diploma -
Somerset High School
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