
Trinity Kirschenmann is a 22-year-old student at Concordia College studying Psychology with a minor in French. She is hardworking, friendly, optimistic, and loves working with others. Her dream would be to work in a position that highlights her strengths: being able to cultivate connections with customers, creating a positive and welcoming environment for everyone, and being creative. She has a history in customer service as well as food and beverage from her time working previously at the Fargo Country Club as a Host and at Starbucks.
-Created shift deployment schedules and task routines for baristas of differing skill levels
-Deescalated customer conflicts and problem solved to address complaints or confrontations
-Managed store operations and barista workflow while manager was absent
-Crafted high-quality beverages with precision and attention to detail
-Created memorable and meaningful connections with customers
-Maintained a clean and orderly workspace in line with sanitary standards
-Greeted and seated guests promptly, ensuring positive first impressions
-Answered a variety of phone calls relating to food orders, reservation times, complaints, and other questions
-Assisted waitstaff in the serving of customers and additional clearing of tables
AAPPL Gold Seal of Functional Biliteracy in French