Trinity LaLonde
AURORA,MN
Summary
Hard-working and dependable customer service representative with over three years of customer service experience as well as experience processing sensitive information. Familiar with conflict resolution and working to improve overall customer satisfaction. Works at fast pace to meet deadlines. Personable and enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
Work History
Online Pickup and Delivery Associate
Walmart
06.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and completing assigned tasks in an efficient manner.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Work Study - Financial Aid Office Assistant
Vermilion Community College
09.2020 - 05.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing files or financial data.
- Assisted in various office management tasks such as secretarial work, preparing documents for mailing, general cleanliness, and assisting in student to personnel communications.
Youth Conservation Corpsmember
USFS
05.2019 - 08.2019
- Demonstrated adaptability by working in various weather conditions and remote locations throughout the program duration.
- Supported wildlife habitat improvements by assisting in various wildlife animal surveys, planting native vegetation, and removing invasive species.
- Contributed to community improvement projects by participating in park cleanups, trail maintenance, and habitat restoration efforts.
- Developed essential skills in using tools and equipment necessary for various conservation tasks, ensuring safe work practices at all times.
Education
Associate of Science - Fisheries And Wildlife Management
Vermilion Community College
Ely, MN05.2022
High School Diploma -
Mesabi East Secondary
Aurora, MN05.2020
Skills
- Teamwork and Collaboration
- Interpersonal Communication
- Customer Service
- Time Management
- Phone and Email Etiquette
- Attention to Detail
- Critical Thinking
- Excellent Written and Verbal Communication
- Ability to Lift 40 pounds
- File Management
- Confidentiality
Timeline
Online Pickup and Delivery Associate
Walmart
06.2021 - Current
Work Study - Financial Aid Office Assistant
Vermilion Community College
09.2020 - 05.2022
Youth Conservation Corpsmember
USFS
05.2019 - 08.2019
Associate of Science - Fisheries And Wildlife Management
Vermilion Community College
High School Diploma -
Mesabi East Secondary
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