Trinity Miller
Ozark,AL
Summary
Although I am experienced in geriatric care, I do have customer service, early childhood, food service, and administrative assistant skills. I have been tending to small children since the age 15 and I have assisted my mother in her successful catering business, I am CNA, CPR, and ServSafe Certified.
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Loan Specialist Assistant Store Manager
EasyMoney
Dothan, Alabama
08.2024 - 03.2025
- Assisted customers in understanding the terms of their loan agreements and answered any questions they had about them.
- Located and suggested loan packages that met client needs and priorities.
- Verified all documents provided by applicants for accuracy and completeness.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Performed periodic audits of existing customer accounts to ensure accuracy of information maintained.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Processed loan modifications when requested by customers or required by lenders.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Coordinated with other departments within the organization regarding loan applications, approvals, and rejections.
- Performed daily maintenance of loan applicant database.
- Updated client account information and records in company databases.
Customer Service Representative
Conduent
REMOTE, AL
06.2023 - 08.2024
- Supported sales team members to drive growth and development.
- Contacted customers about potential service upgrades, new services and account changes.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided top quality control and eliminated downtime to maximize revenue.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Updated system with order specifics and customer details, preferences, and billing information.
- Mentored junior team members and managed employee relationships.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
Teleperformance USA
REMOTE, AL
01.2022 - 05.2023
- Supported sales team members to drive growth and development.
- Contacted customers about potential service upgrades, new services and account changes.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Collected deposits or payments and arranged for billing.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Certified Nursing Assistant
Center Home Care
Enterprise, Alabama
12.2020 - 01.2022
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Turned and repositioned bedridden patients to prevent bedsores.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Answered call lights promptly and responded to patient needs accordingly.
Certified Nursing Assistant
Oakview Manor Nursing Home
Ozark, AL
10.2018 - 03.2020
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Distributed drinking water and nourishment to residents.
- Conducted patient education on health maintenance and disease prevention.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Responded quickly to emergency situations involving sudden illness or injury.
- Collected specimens from patients for laboratory testing purposes.
- Answered patient call signals and signal lights to determine patients' needs.
- Provided emotional support to patients and families during difficult times.
05.2018 - 10.2018
- Cna, oakview manor nursing home
- Grooming and bathing patients with low mobility
- Preparing each patient room with necessary items like blankets, pillows, medical equipment and …
- Helping patients eat and take medications
Education
GED -
George C. Wallace Community College
Dothan, AL01.2021
Skills
- Dependable
- Team player
- Dedicated
- Enthusiastic
- Typing (40 WPM)
- Microsoft Office
- Loan origination
- Customer onboarding
- Data management
- Customer service
- Problem solving
- Communication skills
- Team collaboration
- Loan approvals
- Credit history assessments
- Telephone and email etiquette
- Financial advising
- Payment processing
- Service upgrades
- Effective communication
- Attention to detail
Certification
- CNA
- ServSafe
- CPR
Timeline
Loan Specialist Assistant Store Manager
EasyMoney
08.2024 - 03.2025
Customer Service Representative
Conduent
06.2023 - 08.2024
Customer Service Representative
Teleperformance USA
01.2022 - 05.2023
Certified Nursing Assistant
Center Home Care
12.2020 - 01.2022
Certified Nursing Assistant
Oakview Manor Nursing Home
10.2018 - 03.2020
05.2018 - 10.2018
GED -
George C. Wallace Community College