Trinity O'cain
Mobile,AL
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Well-versed in industry regulations and asset protection strategies. Knowledgeable patient care advocate, highly effective at satisfying patient care needs. Broad knowledge of healthcare services and levels of care, financial options and insurance coverage scope. Known for working positively with care team members to reach creative solutions.
Overview
1
1
year of professional experience
Work History
Patient Care Advocate
Accredo Health
12.2023 - Current
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Connected patients with available community and charitable resources.
Bank Teller
New Horizon Credit Union
02.2023 - 12.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
CNA & PCT
Furthering Education2024
High School Diploma -
Accel Day And Evening Academy
Mobile, AL05.2023
Skills
- Multitasking ability
- Patient Care
- First aid and safety
- Organizational Skills
- HIPAA Compliance
- Patient Education
- Relationship Building
- Client documentation
- Medication Administration
- Medical Terminology
- Documentation
Accomplishments
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Graduated Top 10 In High-School.
- Drove overall improvements to quality assurance and patient satisfaction initiatives.
Patient Care Technician
Im currently taking courses to be completed before November in both the patient care technician and certified nurse assistant field being that my passion is to care for patients.
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Patient Care Advocate
Accredo Health
12.2023 - Current
Bank Teller
New Horizon Credit Union
02.2023 - 12.2023
CNA & PCT
High School Diploma -
Accel Day And Evening Academy
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