Trinity O'neil
Houston,TX
Summary
Expert in property file preparation and fostering strong customer relationships, significantly enhancing client satisfaction and team collaboration. Skilled in decision-making and verbal communication, driving successful transactions and support. Resourceful real estate assistant with comprehensive experience in handling administrative tasks, including document preparation and client relationship management. Possess strong organizational skills, ensuring seamless operations and efficient work flow in fast-paced environments. Known for demonstrating exceptional communication skills and hands-on approach in addressing client needs, resulting in increased customer satisfaction levels.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
the icon off campus luxury student housing
Houston, TX
05.2022 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Real Estate Assistant
rose thurman realtor for champions real estate
Houston, TX
02.2020 - 12.2022
- Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
- Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
- Facilitated communication between clients, lenders, attorneys, title companies and other parties related to a transaction.
- Assisted realtors with private viewings, enabling clients to see available properties.
- Managed calendar and scheduled appointments for real estate agents.
- Coordinated listing photography sessions to present properties to general public.
Education
High School Diploma -
L.V Hightower High School
Missouri City, TX06-2021
Bachelor of Arts - Radio And Television
Texas Southern University
Houston, TXSkills
- Decision-making
- Phone and email etiquette
- Work order management
- Energy efficiency
- Verbal and written communication
- Property file preparation
- Administrative support
- Residential real estate
- Property inspections
- Renewal lease preparation
- Teamwork and collaboration
- Customer service
- Payment collection
- Closing deals
- Public speaking
Timeline
Customer Service Representative
the icon off campus luxury student housing
05.2022 - 12.2023
Real Estate Assistant
rose thurman realtor for champions real estate
02.2020 - 12.2022
High School Diploma -
L.V Hightower High School
Bachelor of Arts - Radio And Television
Texas Southern University
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