Trinity Pearson
Jacksonville,FL
Summary
Dynamic and results-driven Shift Leader with a proven track record at Dreamette, excelling in team leadership and customer service. Skilled in cash handling and inventory management, I effectively resolved customer complaints, enhancing satisfaction and loyalty. Committed to maintaining safety protocols, I foster a positive work environment that drives operational success.
Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.
Overview
3
3
years of professional experience
Work History
Ice Cream Employee- Shift Leader
Dreamette
Jacksonville, FL
08.2023 - Current
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained new staff on service protocols and operational procedures.
- Managed inventory levels, ensuring timely restocking of supplies.
- Enforced health and safety regulations to maintain a safe environment for staff and customers.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Employee- Shift Leader
Juice Paradise
Jacksonville, FL
07.2025 - 08.2025
- Monitored cash handling procedures, ensuring accuracy and compliance with financial protocols.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Youth Sports Coach
YMCA
Jacksonville, FL
01.2025 - 07.2025
- Developed and implemented age-appropriate training programs for youth athletes.
- Organized and managed practice schedules, ensuring efficient use of time and resources.
- Provided individualized coaching to enhance athletes' skills and performance.
- Led safety protocols during practices and events to ensure participant well-being.
- Supervised practices and contests, prioritizing safety for participants.
- Established strong relationships with parents and guardians to encourage their involvement in the program''s success.
- Mentored athletes on leadership qualities, fostering a supportive atmosphere among teammates.
Education
High School Diploma -
Samuel W. Wolfson Highschool
Jacksonville05-2026
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Inventory counts
- Safety processes and procedures
- Complaint resolution
Timeline
Employee- Shift Leader
Juice Paradise
07.2025 - 08.2025
Youth Sports Coach
YMCA
01.2025 - 07.2025
Ice Cream Employee- Shift Leader
Dreamette
08.2023 - Current
High School Diploma -
Samuel W. Wolfson Highschool
Varsity Volleyball Awards
2022- 2025 Rookie fo the Year Award
2024-2025 Full Court Award
2025-2026 MVP Award