Angelic Santos
Providence,RI
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment, attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
4
4
years of professional experience
Work History
Cashier Assistant
Wise Guys Deli
05.2021 - Current
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
Crew Member
Dunkin' Donuts
11.2020 - 03.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Manager
R1 Indoor Karting
10.2020 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Science - Criminal Justice
Johnson & Wales University
Providence, RI06.2025
Skills
- Store Cleaning
- Payment Processing
- Merchandise Restocking
- Drawer Balancing
- Customer Service
- Safe Food Handling
- Food Preparation
- Drive-Thru Operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Assistant
Wise Guys Deli
05.2021 - Current
Crew Member
Dunkin' Donuts
11.2020 - 03.2022
Manager
R1 Indoor Karting
10.2020 - 12.2021
Associate of Science - Criminal Justice
Johnson & Wales University