Trinity Poland
Mineral,VA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Applebee's
12.2022 - 05.2023
- Greeted customers and identified their needs
- Customer Complaint Resolution Team Collaboration
- Customer Support
- Provided information about products and services available to customers and families
- Processed customer orders accurately and efficiently
- Demonstrated active listening skills when responding to customer questions and complaints
Customer Service Cashier
Cookout
05.2021 - 12.2022
- Operated cash registers to process payments for goods and services
- Resolved customer complaints in a professional manner
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy
- Answered incoming phone calls from customers regarding product availability or store locations
- Assisted co-workers with tasks as needed to ensure smooth operations of the store
- Maintained a clean and organized workspace, promoting a welcoming environment for customers and families
Estimator
Value Auto Body LLC
01.2020 - 11.2021
- Reviews and analyses plans, specifications, proposals, and other documentation to prepare time, cost, materials, and labor estimates
- Collaborates with contractors and owners on estimates
- Develops quantity takeoffs from blueprints and drawings using computer-aided design systems or manual calculations
- Compiles data from suppliers to update material pricing databases as needed
- Maintains accurate records of estimated versus actual costs incurred during projects
Education
High School Diploma -
Stafford High School
Falmouth, VA06.2017
Skills
- MS Office proficiency
- Inbound and Outbound Calling
- Quality Assurance
- Patience and empathy
- Health and safety regulations
- Cleaning and sanitizing
Timeline
Customer Service Associate
Applebee's
12.2022 - 05.2023
Customer Service Cashier
Cookout
05.2021 - 12.2022
Estimator
Value Auto Body LLC
01.2020 - 11.2021
High School Diploma -
Stafford High School
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