Trinity Pryor
Memphis,TN
Summary
Knowledgeable and dedicated customer service professional with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Dangerous Goods Specialist
Federal Express
Memphis, TN
06.2023 - Current
- Ensure compliance with hazardous materials regulations and safety protocols for FAA compliance
- Monitor and analyze flight manifest to ensure accuracy in the classification of hazardous materials.
- Conduct risk assessments to identify and mitigate potential dangers associated with dangerous goods shipments.
- Collaborate with cross-functional teams to streamline processes related to dangerous goods management.
- Minimize risk exposure by meticulously reviewing documentation to confirm compliance with relevant regulations and guidelines.
- Ensure timely transportation to aircraft to prevent flight delays and penalties
- Validated flight manifest with flight captain to ensure accurate identification of hazardous materials affecting weight and balance.
Customer Service Hostess
Tekila Mexican Bar & Grill
Memphis, TN
05.2022 - 08.2023
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists using restaurant management software.
- Provided menu information, addressing customer inquiries with accuracy.
- Collaborated with kitchen staff to ensure timely food service and guest satisfaction.
- Assisted in training new hostesses on operational procedures and customer service standards.
- Improved overall guest experience by consistently greeting visitors warmly upon arrival and ensuring prompt attention from serving staff.
- Demonstrated versatility in various roles within the restaurant to accommodate staffing shortages as necessary.
- Handled customer feedback effectively, contributing to improved service delivery.
Education
No Degree - Occupational Sports Medicine
Tennessee State University
Nashville, TNHigh School Diploma -
Southwind High
Memphis, TN05-2022
Skills
- Attention to detail
- Problem-solving abilities
- Verbal communication
- Organizational skills
- Time management
- Hazardous material handling
- Regulatory compliance
- Logistics coordination
- Team collaboration
- Regulatory reporting
- Safety documentation
- Active listening
Timeline
Dangerous Goods Specialist
Federal Express
06.2023 - Current
Customer Service Hostess
Tekila Mexican Bar & Grill
05.2022 - 08.2023
No Degree - Occupational Sports Medicine
Tennessee State University
High School Diploma -
Southwind High