Trinity Ramirez
Cleveland
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Best Western Hotel
Cleveland
02.2023 - Current
- Greeted guests warmly upon arrival and assisted with check-in procedures.
- Handled guest complaints professionally, ensuring timely resolution to enhance satisfaction.
- Maintained lobby cleanliness and organized promotional materials for guest visibility.
- Assisted housekeeping staff by communicating room status and special requests effectively.
- Collaborated with team members to ensure smooth daily operations and guest experiences.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Shift Leader Manager
Taco Bell
Livingston
09.2021 - 02.2022
- Supervised daily operations in a fast-paced restaurant environment.
- Trained new team members on service standards and food safety procedures.
- Managed inventory levels and ensured stock availability for smooth service.
- Assisted customers with orders and resolved any service-related issues.
- Coordinated shift schedules to optimize team performance and coverage.
Team Member
Taco Bell
Waynesville
10.2018 - 11.2020
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Built and maintained effective working relationships with peers and upper management.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Education
High School Diploma -
Alternative Learning Center
Waynesville, NC05.2021
Skills
- Work ethic
- Organization
- Communication
- Multitasking
- Active listening
- Reliable and trustworthy
- Customer service
- Data entry
- Bookkeeping
Timeline
Front Desk Receptionist
Best Western Hotel
02.2023 - Current
Shift Leader Manager
Taco Bell
09.2021 - 02.2022
Team Member
Taco Bell
10.2018 - 11.2020
High School Diploma -
Alternative Learning Center