Trinity Scott
Baker,LA
Summary
Developed comprehensive skills in customer-centric environment, focusing on effective communication and problem resolution. Demonstrates proficiency in managing member relationships and utilizing CRM software to improve service delivery. Looking to transition into new field, bringing strong foundation in client support and operational efficiency.
Overview
4
4
years of professional experience
Work History
Member Solution Specialist
Essential Credit Union
06.2025 - Current
- Supported member solutions by initiating respectful and effective outreach for delinquent accounts.
- Investigated and established first points of contact to facilitate collections and resolve member concerns.
- Maintained transparency in all communications, ensuring ethical standards were upheld.
- Assisted in managing cash flow and charge-off accounts, contributing to financial stability.
- Demonstrated proficiency in daily tasks, consistently seeking ways to improve collection outcomes.
Senior Personal Loan Specialist
One Main Financial
01.2024 - 05.2025
- Applied strategic negotiation tactics to collect outstanding payments while maintaining positive member relationships.
- Conducted comprehensive credit analyses to assess borrower risk and ensure decisions aligned with company policies.
- Delivered exceptional customer service by clearly explaining loan terms, repayment expectations, and financial obligations.
- Acted as a financial advocate for members, promoting financial literacy and stability throughout the loan process.
- Collaborated with internal teams to manage charge-off accounts and improve cash flow efficiency
- Assisted clients in understanding credit scores, debt-to-income ratios, and other factors affecting their loan eligibility.
Consumer Loan Specialist
Advance America
10.2022 - 01.2023
- Operated efficiently in a fast-paced, on-demand environment, demonstrating precision in cash handling and transaction accuracy.
- Executed canvassing and outreach strategies to promote loan products and expand the customer base, contributing to company growth.
- Maintained delinquency tracking and account reconciliation, ensuring timely follow-up and resolution of overdue payments.
- Delivered high-quality service by educating customers on loan terms, repayment plans, and financial responsibilities.
- Collaborated with internal teams to streamline loan processing and improve member satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Product Marketing Associate
Max Home
01.2022 - 09.2022
- Built strong customer relationships by tailoring services to individual needs, enhancing satisfaction and loyalty.
- Analyzed customer personality traits to adapt communication styles and improve engagement outcomes.
- Demonstrated in-depth product and service knowledge, delivering clear and detailed presentations to support informed decision-making.
- Practiced active listening to understand customer concerns and provide personalized solutions.
- Contributed to sales growth through strategic promotion and customer-focused service delivery.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
Education
Bachelor of Arts - Accounting And Finance
Southern University And A&M College
Baton Rouge, LA05-2030
Associate of Arts - Business Management
Baton Rouge Community College
Baton Rouge, LA05-2027
Skills
- Business Process Improvement
- Requirements Gathering & Documentation
- Functional & Technical Specifications
- Data Analysis & Interpretation
- KPI Reporting & Dashboard Development
- SQL Query Development & Data Extraction
- Root Cause & Impact Analysis
- Process Mapping (BPMN, Visio, Lucidchart)
- Agile, Scrum, and Waterfall Methodologies
- Strategic Planning & Execution
- Full-Cycle Talent Management & Recruitment Strategy
- Workforce Planning & Staff Reconciliation
- Social Media Strategy for Talent Acquisition
- JIRA, Confluence, Azure DevOps
- Tableau, Power BI, Excel (Pivot Tables, VLOOKUP, Power Query)
Timeline
Member Solution Specialist
Essential Credit Union
06.2025 - Current
Senior Personal Loan Specialist
One Main Financial
01.2024 - 05.2025
Consumer Loan Specialist
Advance America
10.2022 - 01.2023
Product Marketing Associate
Max Home
01.2022 - 09.2022
Bachelor of Arts - Accounting And Finance
Southern University And A&M College
Associate of Arts - Business Management
Baton Rouge Community College
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