Trinity Taylor
Baltimore,MD
Summary
Accomplished Operations Manager with a proven track record at Hudson News Group, enhancing team accountability and performance. Expert in POS systems operations and fostering client communication, significantly reducing customer complaints. Skilled in creating positive work environments and streamlining processes for efficiency.
Professional driver maintaining high standards and achieving results. Extensive experience in transportation logistics and vehicle upkeep, ensuring seamless operations. Strong focus on team collaboration and adaptability to changing needs, with excellent navigational skills and customer service orientation.
Overview
21
21
years of professional experience
Work History
Lyft Driver
Self Employed Services
01.2017 - Current
- Follow all traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintain a safe driving record by consistently following traffic rules and regulations.
- Get the passengers to their destination safely.
- Maintain a clean vehicle so the passengers will have a comfortable ride.
- Greet each passenger by name along with having a friendly and professional conversation.
- Thank each one for allowing me to get them to their destination as they exit the vehicle.
EVS Manager
State of Maryland
01.2022 - 12.2022
- Managed a team of EVS professionals, making sure the team had a positive work environment.
- Provide leadership and direction to the team.
- Help improve the EVS standards within the campus.
- Operate the floor care machines along with proper use of chemicals .
- Maintain a safe work environment
- Process attendance records as well as processing payroll.
Customer Service Front End Lead
Dick's Sporting Goods, Inc
09.2020 - 07.2021
- Responsibilities included interviewing , along with hiring and onboarding of new team members.
- Processing of the delivery truck with the MC40 in the stockright application.
- Merchandise the store along with getting new product onto the sales floor.
- Maintain the internal and external shrink within the store.
- Responsible for the opening or closing of the store.
- Responsible for the balancing of the safe, prepare the daily deposits, along with preparing the registers for the frontend.
- Process payroll and did the scheduling for the team.
General Store Manager
Modell's Sporting Goods
03.2018 - 08.2020
- Established a positive work environment by having open communication and promoting teamwork among employees.
- Greet and offer the customers any support they may need while shopping.
- Managed financial aspects of the store including payroll, processing of the safe, daily deposits, random spot check of the cashiers registers,
- Proper training of the key holders responsibilities.
- Properly recovering of the store at the end of each shift.
Customer Account Advocate
Aaron's Sales and Lease
10.2017 - 03.2018
- Call the customers with reminders of the upcoming payments.
- Collection of merchandise for none payment.
Customer Service Manager
Harris Teeter Grocery Store
12.2016 - 07.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, having a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, along with addressing issues and implementing effective solutions.
Operations Manager
Hudson News Group
06.2004 - 07.2016
- Supervised managers, supervisors, cashiers and staff making sure employees were compliant with company policies and procedures.
- Encouraged employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Help manage the warehouse along side the Warehouse Manager to make sure inventory was properly processed.
- Responsibilities also included some HR processes.
- Also responsible for the opening and closing of 13 stores within BWI.
- Merchandised the store alongside the Merchandising Manager.
Education
High School Diploma -
Paul Laurence Dunbar
1400 Orleans Street06-1994
Skills
- Time management
- Health and safety
- Client communication
- POS systems operations
- Cash Handling
- Excellent Driver
Timeline
EVS Manager
State of Maryland
01.2022 - 12.2022
Customer Service Front End Lead
Dick's Sporting Goods, Inc
09.2020 - 07.2021
General Store Manager
Modell's Sporting Goods
03.2018 - 08.2020
Customer Account Advocate
Aaron's Sales and Lease
10.2017 - 03.2018
Lyft Driver
Self Employed Services
01.2017 - Current
Customer Service Manager
Harris Teeter Grocery Store
12.2016 - 07.2017
Operations Manager
Hudson News Group
06.2004 - 07.2016
High School Diploma -
Paul Laurence Dunbar