Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Trinity Terry

Trinity Terry

Bakersfield,CA

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, a keen attention to detail, and who has experience with money handling in all forms, which include cash, checks, credit/debit, and online payments. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations. As well as being a healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Caregiver

IHSS In Home Support Services
Visalia, CA
11.2024 - Current
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Developed individualized care plans to address specific client needs and preferences.
  • Monitored client health status, reporting changes to healthcare professionals promptly.
  • Provided companionship and emotional support, fostering positive relationships with clients.
  • Coordinated medication administration, ensuring adherence to prescribed schedules.
  • Trained new caregivers on best practices for patient care and safety protocols.
  • Implemented strategies to improve client mobility and overall well-being through engaging activities.
  • Maintained accurate documentation of care provided.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Receptionist

Tran Chiropractic
Visalia, CA
06.2023 - 11.2024
  • Coordinated appointment scheduling and managed calendars for multiple executives, ensuring optimal time management.
  • Facilitated communication between clients and staff, enhancing customer service experience and response efficiency.
  • Maintained office organization by overseeing inventory of supplies and managing procurement processes.
  • Implemented new filing system, improving document retrieval speed and reducing clutter in the reception area.
  • Trained junior receptionists on best practices for front desk operations and customer interaction strategies.
  • Utilized phone systems and email platforms to handle inquiries, directing them to appropriate departments promptly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept the reception area clean and neat to give visitors a positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maintained confidentiality of information regarding clients and the company.
  • Assisted the doctor by taking patients into patient rooms and ensuring that all pre-visit care was handled before the doctor came in to treat the patient.
  • I used a couple online portals which allowed me to have access the patients profiles and diagnoses, as well as all of their medical histories, to ensure they got the best, highest quality care we can provide which allowed me to have access the patients profiles and diagnosis as well all of their medical histories to ensure they got the best, highest quality care we can provide we would also use the portals to set up our day to day schedule and so the doctor could have it on record of what the history was for lawyers and insurance companies. The following websites were Chirotouch, NextMD, and ChiroHD

Pet Care Associate

PetSmart
Visalia, CA
05.2020 - 06.2023

Pet Care

  • Assisted in daily pet care routines, ensuring the cleanliness and comfort of animal habitats.
  • Supported team with feeding, grooming, and exercising pets to promote health and well-being.
  • Learned to administer basic medications under supervision, enhancing pet care quality.
  • Contributed to maintaining inventory of pet supplies, improving availability for daily operations.
  • Engaged with customers to provide information about services and answer questions effectively.
  • Participated in training sessions to develop skills in animal handling and care techniques.
  • Maintained a safe work environment by following safety protocols during all tasks performed.
  • Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
  • Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
  • Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
  • Improved pet health and well-being by administering medication, conducting routine checkups, and addressing any special needs.
  • Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Increased client retention rates through building strong relationships with pet owners and consistently delivering high-quality care.
  • Supported the training of new hires, sharing knowledge and expertise on best practices in the pet care industry standards.
  • Conducted thorough initial consultations with new clients to assess their pets' unique needs and preferences.
  • Assisted in managing financial transactions accurately while maintaining organized records of all services provided.
  • Administered medications to animals in treatment and documented changes in condition.

Cashier

  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash register, ensuring accurate handling of cash and card payments.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained the cleanliness and organization of the checkout area to enhance customer experience.
  • Trained new team members on register operation and customer interaction protocols.
  • Assisted in inventory management by restocking merchandise as needed during shifts.
  • Collaborated with the team to create a positive shopping environment for customers.
  • Greeted customers entering the store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Visalia Techinical Early College(VTEC)
Visalia, CA

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Daily living assistance
  • Multitasking and organization
  • First aid and safety
  • Medical record-keeping
  • Telephone skills
  • Data entry
  • Customer and client relations
  • Appointment scheduling
  • Office administration
  • Multi-line telephone operation
  • Office management
  • Spreadsheet tracking
  • Front desk operations
  • Customer service and assistance
  • Advanced money handling

Accomplishments

  • Oversaw an unorganized filing project, resulting in me taking it upon myself inbetween each patient to go through and sort through all our patient files, and ensure they were all input into our chirotouch portal, and that all files were organized by patient name, dates of visits, and payments so it was easier and less stressful for the doctor and that the offices flow was more time efficient.
  • Recognized by customers and management for expedient and effective service.
  • Trained and mentored eight employees.

Certification

CPR and First Aid- 2024-current

BLS- Basic Life Support- 2025- current

Languages

English
Full Professional

Timeline

Caregiver

IHSS In Home Support Services
11.2024 - Current

Receptionist

Tran Chiropractic
06.2023 - 11.2024

Pet Care Associate

PetSmart
05.2020 - 06.2023

High School Diploma -

Visalia Techinical Early College(VTEC)
Trinity Terry