Trinity Trujillo
Las Vegas
Summary
Dynamic server with extensive experience at PT’s Gold, excelling in customer service and POS operation. Proven ability to enhance guest satisfaction through effective communication and menu knowledge. Skilled in cash handling and team collaboration, consistently implementing feedback to elevate service quality and streamline operations.
Overview
5
5
years of professional experience
Work History
Server/Cocktail Server
PT’s gold
Las Vegas
08.2024 - Current
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared checks, itemizing total meal costs and taxes.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained records of transactions made during shift as required by law or company policy.
- Implemented feedback from customers to improve service quality and menu offerings.
- Presented menus and answered questions regarding items.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
Cook
US Army
Las Vegas
06.2020 - Current
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
Server
702karaoke
Las Vegas
02.2023 - 08.2024
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Addressed complaints to kitchen staff and served replacement items.
- Provided excellent customer service to ensure satisfaction.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
Skills
- POS operation
- Menu knowledge
- Health regulations
- Beverage preparation
- Cash handling
- Team collaboration
- Customer service
Timeline
Server/Cocktail Server
PT’s gold
08.2024 - Current
Server
702karaoke
02.2023 - 08.2024
Cook
US Army
06.2020 - Current