TRINITY VLA
MetaMorphosis Spa
Glenview,Illinois
6
years of professional experience
Business operations and client experience professional with extensive experience supporting the day-to-day operation of an established service business. Skilled in client relations, scheduling, staff coordination, retail sales, inventory, promotional communications, problem resolution, and administrative operations. Known for managing multiple priorities independently, building long-term customer relationships, and keeping busy operations organized and running smoothly.
Work History
5 Years 9 Months
- Client Services & Operations | Additional earlier experience with the business
- Coordinate day-to-day business operations and client experience for an established salon and spa, serving as a central point of contact for clients, staff, service providers, and ownership.
- Manage high-volume phone and front-desk activity, appointment scheduling, cancellations, rescheduling, client questions, and provider availability in a fast-paced service environment.
- Use Phorest booking software to maintain appointments, client information, staff schedules, and daily booking needs while resolving scheduling conflicts quickly and accurately.
- Handle customer concerns and service issues with professionalism and discretion, helping protect long-term client relationships and the business reputation.
- Support retail operations through product guidance, sales, inventory tracking, merchandising, product coordination, and promotion of services, packages, and special offers.
- Create and coordinate customer-facing communications across email, SMS, signage, and social media, including promotional campaigns, seasonal offers, giveaways, and anniversary events.
- Work closely with ownership and service providers to coordinate schedules, communicate operational needs, support staff, and keep daily workflows organized and efficient.
- Balance competing priorities independently while maintaining a polished, welcoming environment and consistent hospitality-focused service.
Education
Skills
Business Operations
Client & Customer Experience
Office Administration
Appointment & Calendar Management
Staff Coordination
Retail Sales
Inventory & Merchandising
Customer Issue Resolution
Email & SMS Marketing
Promotional Copywriting
Social Media Support
Phorest Booking Software
Microsoft Office & General Office Technology
Professional phone presence
Calm handling of difficult client situations
Relationship-based sales
Creative promotional writing
Independent problem-solving
Organization and follow-through
Strong interpersonal communication
Personal Information
Title: BUSINESS OPERATIONS | CLIENT EXPERIENCE | OFFICE MANAGEMENT
Timeline
MetaMorphosis Spa
01.2021 - CurrentRead More
Woodlands Academy of the Sacred Heart
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