Trinkie Starr Ruiz
Santa Fe
Summary
Results-driven professional in management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Dynamic and team-spirited individual with extensive administrative, sales, customer service, and managerial experience. Excellent communication and organizational skills, team building and conflict resolution skills. Highly motivated, able to work well under pressure, meet deadlines, and create sustainable partnerships.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sales Manager
Now Optics Stanton Optical
Santa Fe
05.2023 - Current
- Achieve company growth and brand development through market expansion and sales.
- Team building with staff members while implementing company policies and procedures
- Use of creative methodologies to increase sales and productivity.
- Excel in customer connection and communication
- Assist senior management in developing long-term strategic goals for the company's growth.
- Establish relationships with key clients, while maintaining existing customer base.
- Manage daily operations of sales department, clinical department, and laboratory department including supervision of staff members.
- Train, coach, and mentor junior sales personnel to ensure success in their roles.
- Identify needs of customers promptly and efficiently.
- Exceed in customer satisfaction by finding creative solutions to problems.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Complete day-to-day duties accurately and efficiently.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
Private Nanny
Eric Nathan
Santa Fe
10.2018 - 08.2022
- In home care for infant care, toddler to age 8.
- Applied musical applications for coordination and comprehension
- Prepared meals according to dietary needs of the family's children.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Facilitated playdates between siblings or friends in order to foster social interaction among peers.
- Planned age-appropriate educational activities designed to promote learning and development.
- Traveled with family to help with vacation activities and childcare.
- Sparked creativity and imagination by teaching children new ideas each day.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Led hands-on activities consistent with child's interests and skills.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Maintained a safe, healthy and nurturing environment for the children in their home.
Assistent Manager
Caleres Famous Footwear
Santa Fe
01.2016 - 01.2018
- Key Holder
- Supported manager and conducted managerial duties in the absence of the manager
- Assisted in managing 3 to 5 employees
- Inventory
- Stage set changes
- Followed policies and procedures
- Met and exceeded monthly sales goals and coached employees in selling and customer service
- Engaged customers to effectively obtain product retention
- Maintained store cleanliness
- Conducted deposits
Data Analyst/Administrative Assistant
Excel Staffing, DoIt/PED/NMTD
Santa Fe
01.2014 - 01.2016
- SHARE Budget Check/Batch reports /NMTrue support/website/google doc updates
- Data Compilation and Reconciliation of Inventory and Asset Data
- Organization of Data and compiling into various spreadsheets, confirming all is concise and correct
- Gather Data and information from our vendors
- Input all Data into a Data Template compatible with inventory Software
- General administrative duties including filing
- Maintained and updated stakeholder list
- Coordinated education and outreach events as well as Outreach and support for New Mexico True
- Maintained meeting schedules and coordinated the printing and distribution of meeting materials
- Coordinate invitations and reminders for meetings
- Coordinate requests for travel and per diem for meeting attendees
Sales Associate
Goler Fine Import Shoes
Santa Fe
01.2011 - 01.2014
- Maintained a personalized customer/associate based environment
- Provided efficient, prompt and courteous service to a diverse clientele
- Assisted in opening and closing procedures
Business Operations Specialist
Department of Homeland Security and Emergency Management
Santa Fe
01.2008 - 01.2011
- Ensured that sub-grants and encumbering documents were in place and accurate
- Expended funds and ensured all requests were allowable under State level guidance
- Processed requests for payment
- Responsible for overall sub-grant management for FEMA/DHS/EMPG
- Compiled reports of sites and disseminated information to management
- General administrative support including requisitions and billing
Customer Service Representative
Public Service Company of New Mexico (PNM)
Santa Fe
01.2004 - 01.2008
- Completed daily edits, meter re-reads, billing reports and electronic exception reports
- Received customer payments in excess of $10,000 per day
- Managed customer accounts, payment arrangements and billing inquiries
- Conducted safety meetings for staff
- Organized and officiated meetings and agendas
- Participated in community outreach activities (Giving Tree, Relay for Life, Books for Kids and Food)
Development, Attendance & Discipline Secretary
St. Michael's High School
Santa Fe
01.2001 - 01.2004
- Assisted in all fundraising and public relations events
- Input all incoming donations and contributions
- Performed transcriptions and other administrative functions
- First point of contact for parents, students and visitors
- Maintained student files and prepared daily reports for student body
Assistant Manager
Chicos FAS Inc
Santa Fe
01.1999 - 01.2000
- Key Holder
- Supported manager and conducted all managerial duties in the absence of manager
- Managed staff of 2 to 4 employees
- Maintained stage sets of change of seasons
- Conducted inventory and ship outs
- Coached team in sales and customer service
- Met and exceeded monthly sales goals with excellent customer service
- Made deposits
- Maintained cleanliness of store
Education
Business Administration Courses -
University of Phoenix
Santa Fe, NM01.2004
Vogue Beauty College
Santa Fe, NM01.1985
Skills
- Effective communication
- Interpersonal skills
- Customer Service
- Handling multiple roles
- Microsoft Word Suite
- Excel
- Sales strategy
- Customer relationship management
- Team building
- Employee training
- Creative problem solving
- Inventory management
- Project management
- Conflict resolution
- Client engagement
- Collaboration skills
- Team leadership
- Customer order management
- Sales process
- Product and service promotion
- Positive and upbeat
- Client relationship management
- Powerpoint
- Bilingual in Spanish and English
- SHARE
- MLO
Certification
- Central New Mexico Community College, Conflict Resolution/Stress Relief, Safety Training, Exceeding Customer Expectations, Persuasive Communication
- City of Santa Fe- Police Department, Safety in the Workplace, Personal Safety Class
- Public Service Company of New Mexico (PNM), Spanish Workshop, Performance Planning
- Emergency Management Institute, Principles of Emergency Management
- FEMA, Introduction to the Incident Command System (IS-100), National Incident Management System (NIMS), ICS for Single Resources and Initial Action Incidents (IS-200)
Languages
- English, Fluent
- Spanish, Advanced Level
Timeline
Sales Manager
Now Optics Stanton Optical
05.2023 - Current
Private Nanny
Eric Nathan
10.2018 - 08.2022
Assistent Manager
Caleres Famous Footwear
01.2016 - 01.2018
Data Analyst/Administrative Assistant
Excel Staffing, DoIt/PED/NMTD
01.2014 - 01.2016
Sales Associate
Goler Fine Import Shoes
01.2011 - 01.2014
Business Operations Specialist
Department of Homeland Security and Emergency Management
01.2008 - 01.2011
Customer Service Representative
Public Service Company of New Mexico (PNM)
01.2004 - 01.2008
Development, Attendance & Discipline Secretary
St. Michael's High School
01.2001 - 01.2004
Assistant Manager
Chicos FAS Inc
01.1999 - 01.2000
Business Administration Courses -
University of Phoenix
Vogue Beauty College