Trino Carrera
Washington Terrace,UT
Summary
Dynamic Tax Examining Assistant with the Internal Revenue Service, skilled in conflict resolution and data entry. Enhanced customer service success rates by swiftly resolving issues and optimizing workflows. Proven ability to train and supervise staff while maintaining a calm demeanor under pressure. Committed to upholding data confidentiality and organizational excellence.
Overview
40
40
years of professional experience
Work History
Tax Examining Assistant
Internal Revenue Service - Treasury Department
07.1985 - 05.2025
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
- Trained and supervised employees on office policies and procedures.
Education
English Language
Westminster College of Salt Lake City
1300 E 2100 S Salt Lake City, UT 8410505.1987
Skills
- Corporate procedures
- Data entry
- Decision-making
- Basic mathematics
- Multitasking and organization
- Attention to detail
- Office equipment operation
- Conflict resolution
- Computer skills
- Email correspondence
- Workflow optimization
- Problem-solving
- Time management
- Documentation and filing
- Inventory management
- Workload management
- File management
- Data confidentiality
- Positive and professional
- Calm demeanor
Timeline
Tax Examining Assistant
Internal Revenue Service - Treasury Department
07.1985 - 05.2025
English Language
Westminster College of Salt Lake City
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