Trionna Smith
North Richland Hills
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Claims Team Manager - Claims Call Center
AAA
01.2024 - Current
- Spearheaded cross-functional collaboration between departments to ensure seamless handling of complex claims cases.
- Enhanced team performance by developing and teaching workshop classes to streamline claims processing procedures, resulting in increased productivity and reduced errors.
- Applied strategic thinking when developing action plans aimed at meeting long-term department goals while addressing immediate needs simultaneously.
- Assisted in the development of the claims call center created processes while Managed a team of 50+ direct reports
Claims Team Manager
AAA
07.2022 - 01.2024
- Coordinated professional development opportunities for team members, fostering skill enhancement relevant to their roles.
- Audited claim files
- Spearheaded cross departmental collaborations with the personal lines sales unit.
- Led a highly effective claims team, consistently achieving or exceeding company benchmarks for accuracy and efficiency.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Audited and reviewed complex cases that may require further investigation, ensuring claims are handled within my authority level of $25,000 - $100,000.
Insurance Business Manager
AAA
06.2019 - 07.2022
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving sales goals.
- Mentored staff members, helping them grow professionally and achieve promotions into management
- Multi-Sales summer Qualifier, maintaining as the top-selling sales manager.
- Assisted in recruiting, hiring and training of team members.
Direct Sales Agent
AAA
05.2017 - 06.2019
- Achieved above goal customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
- Multi-Sales summit qualifier,maintaining in the top 5% of sales production for the unit.
- Improved team morale and performance by sharing best practices and offering support to fellow sales agents.
- Expanded clientele base by actively prospecting new customers via phone calls, emails, and referrals.
Underwriter Screaner
Nationwide Insurance Company
08.2015 - 03.2017
- Made approval and denial recommendations by determining accurate risk levels.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
Senior Personal Lines Underwriter
Allstate Insurance Company
03.2011 - 08.2015
- Improved agent satisfaction through timely and accurate policy evaluations and adjustments.
- Led training sessions for Internal staff on underwriting for property services and completing virtual property inspections.
- Enhanced underwriting efficiency by implementing streamlined processes and risk assessment methodologies.
Sales Associate
T-Mobile Wireless
10.2009 - 03.2011
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Bachelor of Science - Management And Leadership
Franklin University
Columbus, OH06-2026
Skills
- Claims investigation
- Training and mentoring
- Task delegation
- Staff development
- Employee engagement
- Goal setting and achievement
- Quality assurance
- Recruitment and hiring
- Training and development
- Team development
Timeline
Claims Team Manager - Claims Call Center
AAA
01.2024 - Current
Claims Team Manager
AAA
07.2022 - 01.2024
Insurance Business Manager
AAA
06.2019 - 07.2022
Direct Sales Agent
AAA
05.2017 - 06.2019
Underwriter Screaner
Nationwide Insurance Company
08.2015 - 03.2017
Senior Personal Lines Underwriter
Allstate Insurance Company
03.2011 - 08.2015
Sales Associate
T-Mobile Wireless
10.2009 - 03.2011
Bachelor of Science - Management And Leadership
Franklin University
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